Scott's Phoenix Auto 5126 North 7th Street, Phoenix, AZ 85014

"While the work they did was satisfactory and the attitude of those I interacted was positive, the prices were quite high. I went in for a transmission evaluation and they came back with a long list of things they recommended, many of which were done in the past few months. It came off as a little predatory, suggesting an oil change and brake fluid change on a car that was driven about 2k miles before those specific fluids were last done. My transmission was determined to be fine and they recommended spark plugs, a transmission fluid change, and a fuel injector service, which is understandable. But for 1300?! That seems outrageous to me but I paid it and as stated earlier, they appeared to do a fine job with that. I won't give them an instant 1 star review just because of price as their quality of service and customer care was excellent. Just be prepared for a hefty price no matter the job being done."

"I wouldn't go here unless for very minor work such as oil changes. I took my truck in and they had it for three days doing all the diagnostic work to come back and tell me I need a new timing chain on my truck. Which is very shocking considering it's a Toyota with less than 150k miles. After approving the work they call me telling me they were basically wrong and something else was the problem that was going to cost me even more. after already agreeing to a huge job. Ok the work is done and I finally get my truck back. It literally lasts 50 miles before the check engine comes on again. It comes on and goes off but no one from Scotts seemed to care when I reached out. Instead I move to Georgia with what I hoped was a working truck just to drive less than 2000 miles after all the work to blow my engine because Scott's Techs completely failed diagnosing the problem truly wrong with my truck. But I promise they gladly took my money. If you have a bunch of extra money and don't mind getting played please use Scotts. Otherwise I would suggest almost anyone else in the Phoenix market. Don't get played like I did!"

"So far, so good. This was our first time going to Scott's Auto. We always try to support local businesses. This time we had an oil change and tire rotation. This is the first place that when advertising an oil change for stated amount on their coupon, actually honored the price, and didn't up charge because we own a truck!!! Cudos to them! They were timely and friendly. They diagnosed a couple of issues that need to be taken care of. We will most likely go back once we get an estimate of charges. I would recommend giving them a try. Hard to find good/honest auto mechanics!"

"Scott’s Auto did an amazing job on my Jaguar! I was nervous to bring it anywhere but the dealership, but after looking at the website and seeing the knowledge the team has with European cars, I felt comfortable. They exceeded my expectations and provided a well broken down explanation of my cars current status, with photos to see what they are seeing. I was able to get better quality work for a better price here. The team was so wonderful to work with as well (thank you Rachel!). I would highly recommend this business."

"Customer Service: needs improvement from i believe one of the managers. Ricky and Rachel were great.. there was another one there acting tough for no reason. Perhaps a customers request is not granted… lets assess the situation and approach the conversation with a reasoning as to why the customers request cannot be granted. Time: this people were great. Fast. My expectations were met. They gave me a time frame. I decided to wait at the location for my Tacoma to be finished with and they did it much quicker than they had told me. Sales: Needs training in the aspect of finding who is the person in front of you. I needed much more than an oil chance, but they simple didn’t push for the sale of the other work i needed. Overall this place is great. They are not sharks trying to get you for every dollar. I would definitely recommend this place to every one. ( i asked if they offered mobile service, since I manage a Car rental Company, but the don't do mobile services) perhaps the owner should look into Mobile oil changes ? Having a fleet of 450 vehicles and a great company that does your oil chances in timely manner would definitely benefit both parties. Thank you Ricky and Rachel."