Firestone Complete Auto Care 5015 West Baseline Road, Phoenix, AZ 85339

"Technician Michael explained the work he was going to be working on my vehicle before starting. Had made to visit, one for oil change and the next day for more labor intense work. Was easy both days to work with the staff who made next day appointment, look for any discounts to use toward services work on for both days and cash out easily."

"Efren seemed like he had his hands full today at the front desk. However, that did NOT stop him from being polite and multitasking. From the time we dropped our car off to the time we needed to pick it up, he was handling multiple customers; all while never missing a beat. He made sure to cover promos while also moving swiftly and answering phones! The front desk techs always do an amazing job(shout out to Ariane!), even if the mechanics may be behind that day. Thanks to people Efren, Ariane and Michael, i really like this location."

"Extremely Unprofessional Service at Firestone I recently had a highly disappointing experience at the Firestone location on. From the outset, my interaction with Georges was far from satisfactory. Upon calling to address an issue with my car latch, Georges grumpy demeanor and unprofessional response were evident. Upon arriving early for an inspection, Georges failed to provide a professional greeting and appeared to be under the influence of alcohol, creating a concerning atmosphere. During the drop-off, Georges was dismissive and provided no clarity on the process. Despite a promised call for updates, five hours passed without any communication. When I reached out, I was informed my car was ready, indicating a lack of proactive communication on their part. Upon picking up the car, I discovered the issue was unresolved, as it required attention from the dealer due to a recall. The lack of transparency and communication was further exacerbated when I had to wait nearly 30 minutes to retrieve my paperwork and keys, as Georges was occupied with an interview. This experience has left me deeply dissatisfied with the level of professionalism and service at Firestone. I expected better communication, courtesy, and competence in handling customers' concerns. No wonder why you have so much bad reviews regarding Georges, how is he still working as the head there?"

"If you can help it, DO NOT choose this location!! Their workers do not care about their quality of work! I went for an oil change only and turns out after they checked all these other filters they failed to properly reconnect the hoses which resulted in my car stopping and not starting back up until I had someone correct what they failed to do. Very careless and extremely unfortunate for me to have to pay someone to fix their carelessness! I would not recommend this location for anything until it’s under new management IF THAT EVEN HELPS!"

"I took in my 2014 Hyundai Elantra GT on 7/6/23 to the Firestone on Baseline in Laveen to get my AC recharged after it started running hot after being used really heavily during the summer months. firestone had my car for about 24 hours. I picked it up on 7/7. When the car was returned to me the AC appeared to be running fine. - (Please note, that as I breakdown my experience that I have had 0 other issues with my car outside of my AC prior to when Firestone started working on my car) - (I have also worked with your staff members named: George, Sebastian, and Ariane) On 9/9 I had to take my car back in because my AC stopped working AGAIN. They told me they didn’t see any visible issues after running diagnostics, and just recharged my AC and sent me on my way. I got to pick up my car same day (9/9). On 9/14 my AC stopped working for the 3rd time. I took it in and I was told the issue was the air condenser hose & the piece had to be purchased from the dealership. They had my car until 9/20. On 10/7 my AC stopped working for the 4TH time. this time I was told that I needed my condenser replaced AND a new evaporator core. They had my car fixed on 10/14, but I could not pick up the car until 10/15. I was told they had to take apart my engine to get to the condenser, which is what caused this job to take so “long”. I was called on 10/14 by Ariane and asked to pay over the phone, so the mechanic who worked on my car could get paid for the job in this pay period. I did not have my wallet on me so I did not pay over the phone, and told them I would pay in person the following day. When I picked up the car on 10/15, I didn’t have the opportunity to drive it around a lot. I begin driving my car on 10/16, and noticed there were some pieces in my dash that were not put together correctly & there were parts that were cracked. When I tried to turn off my car to investigate what else could be wrong with my car, I turned off my car and removed my keys from the ignition and the engine remained on. My AC began to stop working intermittently and would stop blowing cold air every 2-3 minutes, and would push out hot air during those moments. I also noticed my car began to overheat. I popped open the hood and started seeing different parts in my engine were not screwed in correctly. I drop my car off on 10/16 after my car cools down after overheating, and spoke with Sebastian. I express all the issues I am running into. He explained that the technician working on my car was moving locations. As I am writing this, it is 10/20 and Firestone still has my car. In my opinion it appears the technician rushed the most recent job on my car, so he could get paid. To say this experience has been frustrating is an understatement. My safety was put at risk due to the car not being put together correctly. My time has been deemed unimportant since my car has been with Firestone for 13 days over the course of the last month & no one from Firestone is communicating when to expect my car to be fixed. Every single time I get an update about my car, it’s because I call them myself. They did not and have not contacted me to let me know what is going on as they work on my car. I have spent about 4k to have an issue fixed that continues to not be fixed. If you are having issues outside of an oil change, consider this your warning. This Firestone does a terrible job at embodying its own brand motto (Fixed Right, Priced Right, Right on Time)."