NAPA Auto Parts

"Got great help always go there to see if they part's for my car"

"Literally the worst customer service ever!! I ordered some parts online and had them shipped to my house- i came to return them to a CORPORATE store- which as stated in the return policy- I may do so. The mgr on shift (older gentlemen- not so gentlemen) right off the bat said "cant return it here you have to ship it back" I pulled up the policy from the NAPA website & informed him that yes, I can. The other employee just looked at me and said "he's the mgr so if he says no I can't help you." The parts were unused/unopened. I called another location to confirm if this information was true- he confirmed I could in fact return the parts. To avoid a messy return and contact w this mgrs attitude, I'll be taking my return to another location. But I just want to say, I'm a super nice person- and understanding if I am in the wrong. But when its in black and white- don't be a jerk about it. Thats not good customer service sir."

"We literally go out of our way to go here because of the great service and such a great selection of parts!Thank you to Mr Jorge, in particular, for being so knowledgeable and on the ball when it came to helping us."

"Great place to find the odd or just something different, I hold NAPA in high regards, 3 out of 10 times you'll find out of the ordinary, tap for transmission cover awkward size hose and then some. That's why when having trouble finding one of those items, it pays off to stop by !"

"I purchased my battery around May of 2021 but I didn’t keep the receipt nor was the purchase coming up in their system with any other phone numbers I had. Edmundo went above and beyond, had me bring in the battery regardless and looked it up and some how was able to locate the purchase. Found out my battery was still under warranty. It had a two year warranty, so it was an even swap and I had to spend no money. Thanks to Edmundo and the NAPA manager/team who were so helpful and patient. Awesome customer service extremely professional!"