O'Reilly Auto Parts 3310 West Southern Avenue, Phoenix, AZ 85041

"I paid extra for same-day delivery and was promised that my order would arrive by 1 pm. However, I waited until 4:30 pm and the store agents denied having any knowledge of this service, even though it's advertised all over their website sponsored by DoorDash. When I called to inquire, they put me on hold for over 2 minutes, claiming they were looking for my order but never asked for the order number. They then proceeded to say that they needed to order the parts, even though their website advertised same-day delivery. At this point, I asked for a refund for the delivery service that I had already paid an additional $7 for."

"I ordered part online & was supposed to be notified via email when it was ready for pick-up. Wait time approximately 1 - 2 hours. Several hours later, about an before closing I decided to go to the store. There were 2 employees sitting upfront & no customers in the store. They were not very knowledgeable or helpful at all. I finally received my part & was asking about another part I needed. The employee had no idea what he was doing so I decided to go elsewhere for the rest."

"these arrogant spanish speaking auto shop will profile if you dont speak hispanic, I was buying battery , first in line, but the mexican behind me was taken first. And I cannot believe this store has only 1 socket wrench just to replace a battery. I have to wait for that customer to replace his battery for 20 minutes. or more. I returned the battery and went to Auto Zone, I got it replaced in less than 10 minutes, cheaper and 3 year warranty. they only provide you 2 years. they should not be in USA."

"Give Gabe a raise! He goes above and beyond for his costumers. Went to another shop and they told me it was gonna be to much work. Went to gabe and he put on his gloves and grabbed his tools got the job done quick!"