ProParts USA

"While our order has taken a little long then it was supposed to that is in no way what so ever ProParts fault! I'm very pleased with the professional way they delt with us and all of our questions about our order! As soon as the order was shipped they sent me a message right away. The whole process from ordering to having the order finally ship (again not there fault). Was super easy. They are super responsive. I will personally be ording from them again in the future. Cause they are affordable and hassle free! Thank you again!"

"STAY AWAY!!!! Terrible Terrible Terrible. Everything about my experience with this company was awful, take two minutes to read this and you will know why.... I cant even believe all the good reviews on here based off the rodeo they put me through. I ordered a Jeep rim that was shown as "in stock" in November of 2023. Not until weeks later sometime in December (well after they took the money out of my bank account) did they notify me that the rim was actually NOT in stock but it was actually on back order for 4-6 weeks. No big deal right? WRONG. I agreed to wait because the rim i ordered was very difficult to find online and they had already taken the money out of my bank account. 6 full weeks later I ask for an update and they tell me its going to actually take a few MORE weeks... so I waited another 4 weeks just to be told AGAIN that my rim was not in stock and that their only explanation for why was that someone forgot to put it on their shipments.... Not only did they NEVER take responsibility for their mess up, they tried to blame it on someone else as if i had purchased the rim from the distributor themselves and not ProParts Depot. After nearly 4 months of delays this was their response, that they don't know why they don't have the rim other than it was not shipped to them??? My only two options after months of waiting were to cancel my order and go find another rim somewhere else orrr you guessed it! Wait another 3-6 weeks! Then I tried canceling my order which i was told takes anywhere from 1-3 business days. This is my FOURTH WEEK waiting for my money to be returned. I've tried calling several times but no one ever answers the phone number listed on their website. I would send them an email and get a response back in anywhere from 1-4 days later. This US company is the biggest scam I have ever dealt with in my life and i would not trust them to purchase anything. STAY AWAY!!!"

"Shout out to Jeff at ProParts US for ensuring my purchase went very smooth. The specific H&R spacers I want weren't in stock but he kept me 101% up to date on the part's status from manufacture to dock to my front door. Best prices and an even better customer service! H&R DRM 20mm bolt on spacers for my 2011 Lexus ISF on factory wheels as shown in photos."

"Ordered some Swift springs from Jeff a couple weeks ago. Order status didn't change for about a week, so I e-mailed him and he informed me that the rate I ordered was out of stock. He said he sent me a message about it shortly after my order, but I must have missed it. He offered the next stiffer spring rate that actually was in stock and had them ordered the next day after confirming the change. Swift then quickly shipped them. Still quite pleased with the transaction and I hope my Fiero is too!"

"Was really helpful and finding me wheels when the original ones I wanted were out of stock. Actually found me ones that I liked better. Gave me 10% off for the hassle and shipped in two days. Went above and beyond and gave me +1 customer service. Wheels look great and can’t beat the price."