Einstein Bros. Bagels

"Got a bagel to go and received the saddest and flattest thing I have ever seen in my life. I wouldn’t even consider this a bagel. It tasted just as horrible as it looks. Couldn’t even finish it. Make sure to check your food before you leave the store because I can’t believe any company would actually give something this bad to a customer. I paid $5 for this piece of soggy paper."

"My food usually isn’t burnt like this …off day for the workers I guess. Food/product needs to be more consistent"

"This was my second time here. I have no complaints on the food. It's decent. The service is what I want to call attention to. And it looks like it's a pretty common occurrence (hello regional management are you listening?) My order was straight forward and easy. What I paid for: everything that I ordered. What I got in my bag: half of what I ordered. Usually I don't care, accidents happen. I'm REALLY easy to please. But don't be a jerk, lip off and tell me I'm wrong when you read my order back to me 5 minutes prior. Flirt with your coworkers when there's a line forming. Don't care. Roll your eyes and square up to me when you're in the wrong and refuse to make the situation right? Ehhh, I can't imagine that would sit well with many people. Kinda feel like I just had $12 stolen."

"I had not been here for over a year. Very disappointing this time. It was fairly empty for a Friday around lunchtime. (11:30 am) Was able to quickly order, no fuss there. I noticed as I went to pay, the credit card screen was asking for a tip. A tip? For what, taking my order? What a joke. As I went to get my drink and grab a seat, I noticed the restaurant was filthy. Even where you got a drink. The machine was partially broken. The part to the machine was laying right where you set your drink. The napkins were in disarray, one napkin dispenser you couldn't even pull out a napkin, it was so jammed. My bagel sandwich looked like it was made from two different bagels. The top was part was tiny, and it didn't match the bottom part. So when you bit into the sandwich, the whole thing slid apart. The taste was fine, though. Once I looked around, I noticed the filth everywhere. This wasn't after a lunch rush or anything. There were only a couple of people in the place besides us. Seemed they didn't care about wiping tables or sweeping floors. Just standing around behind the counter, yapping. And you expect a tip for this?"