C.H.I. Pool Contractors, Inc 355 West Victory Road, Meridian, ID 83642

"Update: owner responded but denied accountability. It is a shared property with Fe*** on bill order. As it comes time to winterize your pool...DO NOT put your pool at risk by using this company! Last year upon opening our pool they did not properly winterize it and left water in the heater which caused it rust/rot out shortening our pool season drastically. They did own up to the mistake and tried to push it onto our "poor water quality" and "bad chemical". We got a 2nd opinion from a different company who confirmed that if our water quality would have been bad enough to rust out pipes, then we would see wear and damage in our lining. We had previously used them to winterize and open our pool for several years and looking back may have been letting them charge us to damage our expensive system."

"I have had them come out to my home several times for pool repair and maintenance for minor repairs to the pool plumbing to a burst pipe under the concrete. All work was completed very timely and professionally and at a very reasonable price. They can be a challenge to reach sometimes but as a fellow small business in the area, it can be extremely challenging to keep up with all of the phone calls and requests for work in the valley. I would absolutely recommend them to anybody and will continue to use their services."

"Good service for a good price. Using weekly service. Only dinged one star because sometimes communication wires get crossed and it's not clear if our messages are getting to the techs or an email address is misspelled so we don't get a message. Other than those minor glitches it's been good."

"Reading from the other reviews I'm not too shocked that I've called 3 times now to get a bid to do a pool for next year (2021) and have received no call back from "Jim". On 3 different occasions over the last 2 months I've called C.H.I pools to get a quote. I talk to the receptionist lady on the phone who assures me this time Jim will call me back, and still nothing. I certainly don't want to do business with someone who doesn't return my calls before even getting my money. If you want to run a successful business you should probably return calls..or fire your receptionist who isn't forwarding the messages. Taking my business elsewhere."

"We had Jim build our pool in the fall of 2018. He and his crew were pleasant to work With during construction. We had a few disagreements on some of the charges along the way. Change orders were not written up so we were shocked at additional charges towards the end of the build. ( to avoid conflict we paid in full) When we wanted issues addressed it was hard to get a timely response. Communication was not great. However our biggest complaint is that our first season with the pool several coping stones began to pop off and grout was crumbling into the pool. Jim sent someone out to fix it and the stones were put on crooked and at different heights. We asked that it be fixed and were met with resistance and resentment. Now it’s our second season with a very expensive pool and 75% of the stones are popping off and much of our grout has cracked and fallen out. We had an estimate to have it fixed and it came in at $3-$5 thousand. The pictures aren’t great and I didn’t post all the grout lines that are now completely Gone. Once the grout falls out the stones detach and become unsafe to walk on. Big disappointment. Our new pool looks old and unkept after just one and a half pool seasons. I can’t speak to other builds he has done but this is an honest review of our experience with CHI."