Pool DoctoRx and Spa 5213 West Chinden Boulevard, Boise, ID 83714

"I have been so impressed by the team at Pool Doctor and Spa. I am a new spa and pool owner so was very unsure of where to get started. Alisha was able to set me up with the best products and services. She was incredibly responsive and helpful. Alex on the service team was phenomenal. Professional and knowledgeable. Looking forward to their continued help. I highly recommend Pool Doctor and Spa."

"Pool Doctor and Spa has some of the most amazing employees! They are friendly and knowledgeable! I’ve had the please of working with them for almost a year now and I can honestly say I’m glad I made that call. They go above and beyond to make sure our needs are met. Looking forward to many more years with them!"

"Have used this company for my pool since I have owned my house and pool approximately 12 years Have visited and have spent a lot of money with them and their services. last year I had them winterized my pool. After installing the pool cover they damaged 3 of the brass fittings installed in the concrete. When I summarized the pool I found out that they broke the plug that plugs the skimmer. It took an hour the remove and had to be drilled out. None off this we relayed to me when they did the winterization. During the summer I called to get at estimate and texted information to get the pool pump replaced. No one ever called back so I replaced it myself. My hot tub motor went out several months ago and again I called for them to come out to replace it. A service man showed up and never replaced it. My wife said the told her there pump was bad and they would give an estimate and time to come back and repair. It was winter and freezing so I had to run a heater to keep it from freezing for 2 two weeks waiting for a call back. I never received a call back so I called another company and they came right out and replaced the pump. A week later I was sent an invoice for a diagnosis and service call. I never received any written diagnosis, no estimate for cost of repairs, and no time as to when the repairs would be done. I was called by a Pool Doctor representative who said I needed to pay the bill and I tried to explain I never received any of what the invoice was charging me for. That was followed up with a long email thread threatening to send me to collections if I did not pay the bill. This thread included disrespectful statements and threats that were pretty shocking. Pretty shocking that I have spent thousands of dollars over years and now I am being threatened for $150. When I called to schedule the service call I stated my hot tub motor was burned out. No diagnosis needed nor did they say they would have to diagnosis it before any repairs. Nor did they state a diagnosis would cost $150. Absolutely poor customer service and no one should use Pool Doctor for any pool or hot tub related services."

"After getting a new hot tub we headed here to purchase chemicals. They were so helpful to walk us through what to do, how much to add, etc and were friendly and extremely knowledgeable. Highly recommend."

"Here is a big shout out to Kaleb and Adrienne! Kaleb has serviced our pool and spa a few times now. He is very courteous and experienced, he explains everything very well and gets the job done right, he is an absolute pleasure to work with. And Adrienne helps us out so much, she is so understanding and works with us to get everything business related just the way we need it, she is also a great pleasure to work with. I would like to thank them both very much for all they do for us. They are both such a great asset to your organization."