Sav-On Pharmacy,

1650 West State Street, Boise, ID 83702

"I like that they call me when my prescription is ready and I can pick it up at my leisure."

"Pharmacy tech Tyler went above and beyond by helping me locate a medication that I’d been taking for 5+ years that was undergoing a nationwide shortage. While this location didn’t have the medication, he was able to direct me to another Sav-On that did, where I was able to get my refill the very same day, so I didn’t have to go without. While Walgreens said “good luck finding it”, Tyler took the time to help to help me, despite my not being a member of this pharmacy. Next time I need to fill a script, I’ll be sure to get it filled here!"

"This pharmacy has a management problem. The issue isn't the technicians or pharmacists actually filling prescriptions. They're stuck within a terrible process, which also means us customers get stuck in a terrible process. Don't blame the ground level workers for all the problems this pharmacy has. The problem, like most things related to Albertson's, is a failure of management."

"Honestly, I can not understand why there are so many one-star reviews here. I have been coming here for almost a year, and everyone has been pleasant with me every time. The only complaint I can think of is that sometimes the line can get long, but at least they give you water and cookies free while you wait! Think about it, the reason the line is long is because they do a great job here, and it is a popular location! Probably, the people complaining here do not know how to smile themselves and take their grief out on others. Hey, remember everyone is human and deserves respect. All the staff that I have interacted with have been pleasant and professional. I'm slowly trying to learn all of their names, but I can highly recommend working with Keyra, Colleen, Brittney, Malia, Ryan, and Sara. All of them have always offered me a bright smile, a friendly hello, and quick service."

"Please reflect on your poor reviews, management of Sav-on Pharmacy. A slew of rude, inept people work here. I called yesterday and asked someone to prepare my medication for pick-up today, and they agreed. When I arrived, I waited on line for 20 minutes. Once at the counter the medication was not ready, so they told me to take a seat for a half hour to which I said, "okay." After a half hour I went to the counter and was told that it was not ready and it was no longer available in the strength I required and that my insurance would not cover it anyway. I expressed that I had been waiting a long time and had called in advance to see if it was still available, to which a tech replied, "we may have run out." Doubtful. Sounds more like no one actually checked to see if it was available when I called. Another tech said, "If it makes you feel any better, people have waited a lot longer than you." I replied, "no that doesn't help." Of course that doesn't help, you rude incompetent person, and you know it. Next I was told my insurance required prior auth. I've been taking this medication for YEARS, and my insurance requires prior authorization? Kind of weird, but I said, "no problem, take my debit card," to which they replied.... "No, we still need the prior auth." YOU need prior auth??! What part of take my debit card do you not understand? Do you not know how to work your computer? What's the real issue here? They called my doctor, and what do you know? I had my medication minutes later, no prior authorization needed. Finally, the cashier/ pharmacy technician who rang me up had the audacity to give me the stink eye. I was livid. The New Yorker in me was ready to say, "Do your job, lady, or I'll drag you over that counter," but I refrained. Please avoid this place. They have no regard for your time and no regard for you as a consumer. Sav-on management, try to grasp that the issue is not with everyone else. Your staff is disorganized, incompetent, and unprofessional to say the least."