Lakeside Pediatric & Adolescent Medicine PLLC 980 West Ironwood Drive, Coeur d'Alene, ID 83814

"I was told that my son, at 12 years old, was no longer allowed to go their per the young manager, less than a year ago. We loved our Nurse Practicioner, she was great for Isaiah. But, a new older person at the front desk, woman, was very upset with me because I asked for a doctor's note for Isaiah. Post Falls Middle required same & because he was on a 504; which they didn't follow, I needed it. She claimed they never gave out same. But Christina, Nurse Practioner always gave same to me. Then I received a fraudulent letter in the mail written on an old typewriter, not electric, that claimed we could never come back in We were very upset, as Christina ws great with Isaiah's issues. The yg manager sided with the arrogant new employee at desk, got upset when I asked again for a note & then I received a message never to come back. LOL. I would never bring any of my grandkids or my foster kids, I took care of for years, to this place. NORTHWEST PEDIATRIC IS FANTASTIC WITH CHILDREN, THE DOCTORS R FANTASTIC, THE CUSTOMER SERVICE IS FANTASTIC. HURRAH FOR NORTHWEST PEDIATRIC. IT IS VERY SAD TO ME HOW LAKESIDE CERTAIN MGRS, ETC. LIED & DEMANDED WE LEAVE WHEN I, NOR MY SON, EVER GOT RUDE OR MEAN TO ANYONE. WE JUST ASKED FOR A NOTE FOR SCHOOL. SOME OF THE GIRLS BACK THEN, NEW EMPLOYEE WERE VERY ARROGANT & HAD ABSOLUTELY UNPROFESSIONAL. SO GLAD I FOUND DOCTORS WHO CARE. I HAD TO PICK ONE STAR TO POST. CHRISTINA OLIVIA WS A GREAT NURSE PRACTICIONER. SHE GETS THE STAR ONLY."

"I was really sad when Dr. Park left, but I have been very impressed with Dr. Shirts. Kind, patient, knowledgable, and so good with my rambunctious preschooler. Their nurses also are great about calling back about any issue, great or small."

"I have been taking all my children here all their lives until last year. my oldest is 19. my youngest is 5. i pulled them from here. this used to be the place to go! i’m not sure what happened to this place! the care you get went downhill fast! by the doctors! My last straw here was i asked the nurse to explain the shot she was about to give my son, she said ) “uhhhh hold on) and came back with a paper about the shot. she had NO idea what she was even giving him. no thank you. that’s your job to know!!"

"I don't like leaving reviews like this, but it needs to be addressed. We had an appointment for my son and it involved some very uncomfortable moments. The initial doctor (Riley) was amazing at trying to reason and be with him throughout. We did attempt to have a male doctor come in to help alleviate any discomfort. (Laine Hughes) While he was in he laughed multiple times at my son's behavior. Not an actual laugh, but they were more so laughs and chuckles under his breath. He seemed like his time was being wasted and on something so ridiculous. That is what I perceived and can only imagine the embarrassment my son felt when he struggled to comply with their requests. Not only was this inappropriate as a doctor, but especially something as traumatic as this was for him. This is the second time this doctor has made our experience most unwelcoming. When we are at the office, the child and their needs are a priority. Yes, his attempts were to achieve that, but laughing at a child (multiple times) for his fear of this type of visit is just unacceptable."

"I am extremely happy with the care and staff here! I had multiple bad experiences at a different pediatric office with my newborn and decided to transfer care. After a single appointment here all of my questions had been answered and my concerns and questions were addressed and not dismissed like they had been at the previous office. Our provider, Kristina, was incredibly friendly and made sure that she was informed about what had happened with the previous provider to reassure me that he would be taken care of here. I am very happy that I made the switch!"