Health Care For Women

"From the time I started going the front desk staff was impolite other than my initial visit. They want you to make payments as you go (for OB) but they are estimating what you will owe and they don’t bill insurance until after the baby is born. They offered a lab draw and stated that the girl in the lab Grace would go over cost. I asked how much it would be and Grace said $8. She collected a payment, a month later I was sent a bill for $3900. Insurance covered all but $1200. If I had known I would have waited to have the lab done because I was in the process of switching insurance plans. When I asked about it they kept pointing their finger at the lab and at me saying they were “sorry I don’t understand how my insurance works.” I have been trying to work things out with the lab Quest, and in the meantime I spoke to someone in billing who agreed I could hold off on monthly payments and pay it all at the end after insurance was billed. After this they continued to ask me for payments stating it was “their policy” this went on for months. At one point someone in billing approached me saying I “owe them money” when I explained the situation she started blaming the lab again. I told her I had arranged everything with billing so I wouldn’t have this issue and she insisted that she would know about it because there are only two women who work in billing. Turns out she didn’t even bother to look in my chart for a note before approaching me. I ended up switching OBs due to the stress. I was 34 weeks pregnant and couldn’t keep dealing with being treated that way. I had no issues with the doctors or the nursing staff. The schedulers were great as well and kind but there is no excuse for treating your patients like they are ripping you off at every visit considering the bundle of care is no less than $5000 before insurance.The billing issue was not solely with Quest. Initially it was but your office continued to be an issue long after “resolving” things -From a nurse of 8+ years, DO BETTER."

"I absolutely love this clinic for my women’s health needs. Dr. Helal delivered my oldest, Stephanie by middle girl and Dr. Richardson my latest two (CSection and VBAC). Amazing experience with all and even some prenatal visits with Dr. Penney. Kate is always phenomenal and my go to when she is available, unless the MD is needed for my care. Recently Dr. Richardson did my tubal and today my cyst/ovary removal. Amazing experience and rapid care (yet maintaining quality and empathy) for the more urgent and recent concern. They have also been a solid support through multiple miscarriages in the past. This team is well rounded, thorough and empathetic. I wouldn’t take my OBGYN care anywhere else! Thank you!!! (support staff is also always amazing! From the front desk to the MAs and nurses to schedulers - THANK YOU!)"

"I am very happy I found this office! All of the Staff from the front personnel to the nurses and doctors are wonderful! They are professional, helpful, informative and above all very kind! Couldn't be happier with their service and am so glad I switched from my previous office!"

"Grace is very rude and obviously doesn’t know how to do her job. She try’s one time to draw blood and when she doesn’t want to do it she’ll send you to another building to get your blood drawn but doesn’t let the other place know you are coming nor does she send any of your information to them. This office is horribly ran and no one really cares. They didn’t tell us jack about how far along we were nor did they state our due date or anything like it. I highly recommend finding a better different obgyn if you are expecting. And for whoever is in charge there I think you need to go throw who you got working and make sure they’re actually working, from a business standpoint it doesn’t seem like you really care if they’re actually doing any work"