Verizon 540 West Prairie Avenue, Coeur d'Alene, ID 83815

"If you go to this store during a busy time, you may have a bit of a wait because you are seen by appointment only. But this is a Verizon authorized store, NOT a 3rd party retail, so I strongly recommend going to this Verizon business to receive accurate information, which I did!"

"Very long wait time. Didn't process my payment the right way or give me adequate information about the trade in process."

"Update: less than a month after my purchase they doubled the promotion I signed up for plus $100 in gift cards and would not let me claim it Predatory business practices and terrible customer service. Told them I’d be sitting in my car waiting for the 30 minute queue. The rep helping me left without a word and the other 3 guys stood around chatting while I was left unhelped and without a phone call or any kind of notification. When I asked for compensation for my time of more than 4 hours the representative told me I could call the loyalty department but I should probably “cut my losses” Try T-Mobile instead"

"While I do not normally leave reviews for businesses, I definitely want it known that Michael from the Hayden branch provided exceptional customer service. He sat with me for three hours to fix an issue caused by another provider, and was personable and helpful the entire time."

"Taylor at Verizon was simply outstanding! Her knowledge of promotions and patience in explaining my phone features made my experience truly exceptional. A definite five-star service that left me feeling confident and well-informed."