Best Buy 2111 North Rock Road, Wichita, KS 67206

"Called 1-800# , Colleen (agent) assures me the store can & will trade in my electronics. Clerk at store could not find where to do so. Called 800# again. New agent says no. Manufacturer will not let them trade in devices. (Time lost even with calling 2 verify)"

"If I could give zero stars I would! I was looking for a TV, and the employees were more interested in their phones and visiting with each other than helping customers. I called a privately owned company in my home town while I was in Best Buy, and they were very helpful, said they would match Best Buys prices, plus install. Best Buy missed out on a $2,000 purchase. Based on my experience, I don't think they care. Customer service is a thing of the past."

"I am sad to say my experience with Best Buy Geek Squad has been very poor. I came to the Geek Squad on 1/26/24 to have my phone screen repaired. The employee David that assisted me was very customer service oriented and told me that after they dissected my phone and there being a possibility of a full phone replacement that they would call and let me know and that it would take UP TO 3-4 days for my new replacement to come in. That evening I was told it was going to need a full replacement and that it would take 3-4 days. My phone broke on 1/15/24 so I've already been without a phone for over a week...Moving forward to Tuesday 1/30/24 (week two with no phone) to see if Best Buy has my new phone. The women that assisted me went to the back for 10+ minutes to only come back and tell me AGAIN why my phone was broken and that they ordered a replacement...which I already was aware of and why I was there in the beginning. The employee informed me that with apple support sending me a new phone it will be another 7-10 days until I hear anything.... I am a 26 year old women who live alone with no family, and I work on a military installation and I use my phone daily... for work. I am beyond upset with the LACK of communication within the Geek Squad team and why I was told two different things. I also don't understand why apple will no longer offer loaner phones with a deposit taken, because I would have taken that over going almost a whole month with no form of communication."

"Pretty good visit we only came by to pick something up but we looked around a bit didn't find what my sister was looking for being a case for an iPhone a rather newer one at that. But when we went to the customer service pickup line place it was fast and efficient we were there for at max 3 minutes. Only reason it's not 5 stars is because we couldn't find a case for the phone despite the phone being one of the newest models and the store looked pretty plain not gonna lie"

"Today at bestbuy I wanted to buy this scooter. My friend and I waited 50 minutes for this item to get pulled from the warehouse. Once I got home I had my kids assemble the scooter and when I got outside I noticed that it was not the one that was on display. The one they gave me was the Ninebot Max and not the MaxG2 as was displayed. After driving back to Wichita from North Newton I had to wait in a long line to handle the return and they told me there was nothing they could do to make this right. I basically spent 2+ hours of my day on buying a item that the store messed up the display for and have nothing to show for it. Double check everything you consider buying here as I feel scammed and the staff basically told me to pound sand."