Matt Pelz - State Farm Insurance Agent 77 West Prairie Shopping Center, Hayden, ID 83835

"Matt has been extremely helpful in sorting out some insurance issues my daughter has had recently. He was able to figure things out and help us when seemingly no one else could and we will always be thankful to him for that. He's a great guy and he's really come through for us so if you're looking for an insurance agent, look no further. Thanks Matt. -Tom and Genny S."

"whatever computer system they use to review policies, post payments needs major updating. I set up an online, paperless account early on so I can track payments, bills, print insurance cards. I don't know what happened after 6 months, I could not view any bill or payment online. We'd get a refund, then a bill. This forced me to contact the office staff for help. Sometimes in person or email (Cara, nice), sometimes on phone (Sean/Shawn). What pushed me over the edge and changed agents was what Sean/Shawn said to me on the phone when asked what is the total auto premium for 6months and he said "if you have a computer, you can look it up." Perhaps Sean/Shawn needs more customer service training."

"I have felt super lucky to have called Matt Pelz. I initially reached out because as a business manager starting several businesses, I had complex insurance questions. This guy has been the GREATEST help! He has answered all of my questions, explained insurance in such a simple easy to understand manner, and has reached out to help me in so many ways! Matt has excellent follow up and follow through. He is efficient, kind, easy to talk to, friendly, caring.... I met Matt in person at one of our properties and he ended up spending his time helping us with a little project we were working on. It was so helpful and nice of him to stick around and offer his friendly smile and service to me. He is a gem and truly wants to help others. Whatever insurance needs you have, he's my recommended top choice!!"

"Matt and his staff, especially April, have and continue to be super helpful. I had been with another State Farm agent and they had messed up my accounts, business and personal, pretty badly. I was about done with State Farm as a company. Matt asked me to give them a chance. Quickly things were fixed and I was paying less for better coverage. They are quick to respond when I reach out and happy to adjust coverages as life and my business change. Thanks"

"I previously worked with American Family Insurance and had my policy with them. After moving on to an inventory management position with a local company, my employee discount dropped off and I was very aware that I was paying more than I probably should for my home and auto (AmFam is often a bit pricier if you are under 30 and/or single). A friend and former coworker, Cara Hathaway, had been working with Matt's agency in Idaho, so I had her run me some quotes. She was fast, responsive, and detailed. The final policies I put into effect matched or exceeded my coverage, but still saved me money. I am of the firm belief that I never want to use my insurance, but if I need to, I want it to have me covered! I believe State Farm is a solid company, and having worked with Cara previously, I feel comfortable knowing that she'll make sure I am properly set up so that I am covered should the worst happen. Probably best of all was the whole process took maybe a few days (even with my questions and revisions), so I can continue on with my crazy schedule without needing to think about my insurance. TLDR; It was less expensive, more coverage, and a fantastic experience. I would make the switch again and recommend this agency. :)"