CARSTAR Hayden

"Whoa!!!! 5 Star rating at Auto Body Repair Place?! You bet your sweet a**! The bad. I had a wheel sheer off my vehicle right after having a local tire shop do some repairs to a valve stem. The good. CARSTAR Hayden! No kidding you guys, this place truly understands customer service and communication. I had my vehicle towed to their business the night the accident happened, went in the next day and was greeted by some of the most positive and understanding people I've meet. Let's face it, no one likes dealing with auto accidents and these guys understand that. Johnny, Amy, and Shelly were compassionate and awesome at setting expectations. They got my paperwork processed and immediately took a look at my vehicle. They were honest about the timeline (our area had just experienced a snowstorm and cold snap) and let me know that it would be about a week before they could get it into the shop. Yes, I was a little bummed out and glad they were honest about it. I went on my way and with in a couple of hours I received a text update. A few days later, I got another text update stating that they were getting ready to take a look at my vehicle. That same day I received a call from Amy (yes, a live human being) letting me know what the repairs would look like, what the estimated timeline would be and if I had any questions. Nearly every 3 days or so I would receive at minimum a text message letting me know the status of my vehicle. We're things perfect? Of course not, they did run into some unexpected damage and had to track down parts (during an auto workers strike) and they fully let me know what to expect. In fact, when there was bad news they made sure to call and they didn't just leave a message stating what was wrong, they would leave a message asking me to call them. They never shared the bad news via a voicemail. It was always over a conversation to make sure that I wasn't left with questions. This place does a better job with communication than my Doctors Office. I'm not typically a review type of guy, and when I experience incredible service I feel obligated to share it. This is a family operated business and they truly care. The repair work on my vehicle was done to perfection and they made the experience a lot less stressful. If you are looking for quality auto body/collision repair work done and top notch customer service then there's only one place to go. CARSTAR Hayden. Thanks again, Amy, Shelly, and Johnny!!!!"

"Amazing service incredible repair work. If you want a quality repair for your car go see Zachry and Greg at CarStar of Hayden. They got my vehicle in and the repair was done correctly the first time. Communication was excellent. Nice to see a locally owned and operated business doing such great work."

"We are very happy with the experience we had at CARSTAR! Amy was so helpful and always greeted us with a welcoming smile. Johnny was able to answer all my questions before and after dropping our car off for repair. The car looks amazing and we wouldn’t hesitate to recommend CARSTAR to all our friends."

"We had such a great experience with Carstar. They were patient as we worked with a difficult insurance company for 3 months on a claim. Once the repairs began they gave frequent updates and made the process stress free! It was such a relief after a long battle with insurance and I couldn’t be happier we chose them as our preferred repair facility!"

"CarStar was amazing! The people were so nice and genuine. They really knew what they were doing and fixed our car in a very timely manner. Everything looks wonderful. I highly recommend them to anyone who needs their car worked on. Great company and staff!"