Sears Appliance Repair

"They came out and ran a diagnotic. I declined it at the time until GE could approve the charge. GE approved the fee and ordered the part to be shipped to my house. The Sears tech arrived and did the install on the part that their own diagnostic said we needed. The tech said everything was working and left. I looked at my washer & the detergent tray was broken. Then my washer would start a cycle and then stop. It wasn't performing that way until the technician swapped out the part. I called and got no where until GE reached out to them on my behalf. I asked for a manager to call me and it's been two weeks and no one has called me back. GE offered to hire them back out to my house but at this point, I told them not to bother. I don't want this crooked business in my house. I also work in property management and we have used Sears in many states for our hundreds of properties we manage. This was the worst experience ever."

"Rhyen was personable and got right to work. He didn't waste time as he quickly went to diagnose the problem with the dryer. Thank you. Mr. Young"

"Jacob is an excellent tech. Very knowledgeable and professional in how he handles his job duties. Very thorough in performing the annul preventive maintenance procedures on our Kenmore washer. Kudos to Jacob"

"Rhyen from Sears Service was on-time, professional, and knowledgeable on my particular washer. He explained the issue at hand and provided us with information to prevent issues in the future. No concerns to have him come again if needed appliance repair. Thanks!"

"The parts did not fix my cook top but Rhyen was excellent. Hopefully when the company decides what to do Rhyen is the person who comes back. Thanks."