böhme

"Today, I went in the Bohme store in The Village in Boise to return an item that I ordered. I have spent hundreds of dollars in that store. I have always been pleased with their customer service and their clothing quality. I have returned items before, but I have never been treated this way. This employee was not friendly from the get-go, and because I was passed 2 days according to the return policy, this very rude employee that was behind the cash registrar said she couldn't do anything for me. I asked if at least I could leave the item and get store credit. She replied no without ever making eye contact with me. She then gave the customer service email to contact bohme if I had any thing to say!"

"About a week ago my dad purchased pants here that were just a size too big. We came in the store today in hopes of getting a size down. Unfortunately for my dad, he did not have the receipt but Natalie was extremely helpful. She searched the system and found not only the day he purchased the pants, but gave us the good news of swapping them for a size bigger. She has an electric personality and a very contagious smile. She is one of the nicest retailers that has helped my dad and I."

"I hate to make this review because I’ve loved coming here for years but now I’m not so sure after how I was treated by an associate today. After making a return that was a couple days past their 21 day policy I was told by 2 associates that I could get a store credit if I didn’t find anything to exchange today, shopped around and came back empty handed to get my store credit and was met with a different employee who told me I could only exchange, the other girls said they ok’d it and I was still met with absolute disdain and disgust from this associate who verbally questioned “why?!” to the other girls, she acted like I was stealing her money and was made to feel like I was the bad guy when I did nothing wrong. She did the return begrudgingly. Didn’t get a thank you for coming in, sorry for the misunderstanding, absolutely nothing when I left but a stank face and horrible vibes."

"We were looking all over for a dress for our daughter to wear at my son’s wedding and love Bohme designs and the prices are manageable, but there isn’t a store near us. We ordered soooo many dresses online and then when we were in town returned them. We finally found the most beautiful dress for my daughter. The employees were always so friendly and accommodating, even in when we showed up with bags of returns! Thank you!"

"Tried to return something I pre-ordered online that ive had in my possession for less than a month (due to shipping delay) and was told there was no possibility for an exchange, partial refund, anything. Despite the item still being sold both online and in stores at full price. The person at the register didnt spent even a few minutes to try anything to help. Buyer beware, better be happy with what you get online because clearly you can't return or exchange very easily. Im super dissapointed because this boutique has been my go to for a long time."