Home Appliance Service 10688 West Executive Drive, Boise, ID 83713

"If you're in need of appliance repair, the BEST place we have experienced super friendly, efficient, out of this world, professional help is Home Appliance!! I am on my 4th call to the sweetest lady helping me and not charging me for honest service advice. Junkyard for my old dryer... and great news on my a new used I'm looking to buy yet none of this profitable for them. Just GREAT hometown service woooohooooo a happy ol' lady here!!!"

"I can't express enough gratitude for the incredible service we received from Nathan. When our dishwasher started acting up, I was bracing for a drawn-out, stressful ordeal. But then Nathan came along, and what a difference he made! Right from the start, Nathan was more than just a technician; he felt like a friend who genuinely cared about our problem. He didn't just fix our dishwasher – he meticulously worked with the manufacturer, navigating the complexities of our warranty claim, which was a huge relief for us. What really set Nathan apart was his personal touch. He was always ready to answer our questions, explained things in a way we could understand, and never seemed rushed. It felt like he was fixing a dishwasher for a family member, not just another client. The whole process was so smooth and worry-free, thanks to him. Because of Nathan's exceptional service, not only is our dishwasher running like a dream, but I also know exactly who to call for any home appliance issues in the future. His mix of professional skills and personal care is rare and so appreciated. Nathan, you turned a frustrating situation into a positive experience. You're not just great at what you do; you're a fantastic person, and that's what makes all the difference. Thank you! Ryan"

"At approximately 3:00 pm on the Wednesday before Thanksgiving our oven stopped working. Total panic ensued since we were hosting Thanksgiving the next day and there were still pies and casseroles to bake and of course the Turkey to roast. After trying our usual appliance repair I reached Donna at Home Appliance Service. She went right to work asking me questions about our stove model, how and when it stopped working and generally showing concern and empathy. She was pretty certain she knew what the problem was and began a search for the part. She had one. She sent Lucian to the warehouse and he was able to fit us in on his way to another appointment. He arrived at our home at 4:30, pulled the oven, replaced the part and had us back up and running by 5::30. It’s still hard to believe they went to such effort to help us. We are so grateful and will never use another appliance repair service and will recommend them to everyone we know. Thank you Donna and Lucian!!"

"I dropped off my my kitchen aid mixer for a maintenance re-greasing. It was working well and smoothly when I dropped it off. They told me it was all fixed and ready for pick up. When I got it home it had a loud growling sound when I ran it. They said it shouldn’t sound like that & to please bring it back for them to correct it. They called me to let me know they broke the speed lever while working on it and they were waiting for the replacement part to come in. Later the following week they told me it was ready for pick up again. I went to get it and got it home to find that the speed lever wasn’t moving smoothly it now jumps ahead to speed 4. The growling of the gears is still present. We brought it back in to show them. They refused to admit that it was running improperly or take ownership over their mistake. We asked for a refund and that they cover the cost of repairs through Kitchen Aid services. They begrudgingly refunded my money but did not agree to cover the repairs it will cost me to fix the issues they caused to my mixer. They also charged $50 for parts I found out only cost $11. Based on this experience I would not use them again."

"We had a 20+ year old garage fridge repaired. Price was fair and service was fast. Repairman was friendly and down to earth and showed up on time. He made sure the rest of the fridge was working well before recommending the repair too."