Subaru Boise Parts Department

"Attempted ordering a Subaru part online. It clearly indicates they accept PayPal but when I get to check out there is no PayPal button. Most sellers of anything that offer PayPal don't make you fill in all of your shipping information. They just let you click a PayPal button which automatically fills in the shipping location. Pfft. Lost a customer this time & in the future."

"I called ahead the week prior to request a service to replace my eval canister and do an oil change. I called to make contact with a person so that they would be aware of what service I needed and had the parts needed on hand. When I arrived for my appointment, I was advised they did not have the parts and were not aware that work needed to be done. I was advised that it would take a week to order the parts. I found this very frustrating as I drive in from Boise county area to get my vehicle serviced. The service person who helped while I was there was very nice and professional and I am not giving my poor rating for his performance. My review is for the person who took my call and did not pass on the appropriate information for my vehicle. Now I have to wait longer and find another time to drive in for my vehicle's maintenance."

"The service itself was okay, fast and pretty easy. They listed a few extra things ‘wrong’ with my car. The customer service was pretty rough. I had an appointment and got in the service pull in. There were 3 cars in front of me and the lady directly in front of me just got out of her car and walked away so I was left waiting in line for my appointment I had already made. None of the service employees in the check in came to check on me or explain why I was still waiting after it being 10 mins past my time to be in the bay. I’m not unsympathetic to places being busy and such but the service people ignored me until I got out of my car and had to ask what was going on. It was really a lack of communication on their end. Also no one wore a mask even though I had asked for that to happen when being in my vehicle. Politics aside I have several health issues that I’d like to stay safe with. Most of the time I go to a dealer I’m given a free car wash however I wasn’t given one when other cars before me were."

"We called two days ahead of time and made a appointment. We arrived 15 minutes ahead of time, drove into a bay, one car in front of our car. We went inside and the young man checked us in, said we’ll get to you. At that time there wasn’t but about 3 cars in one bay, two including ours in the second bay. We were told have a seat and we’ll have it done. We sat down and waited. After around 45 minutes of watching people pull their cars in, come in and wait like we were. Soon I started seeing the same people being contacted by one of the service men, get up, pay and leave. After another 30 minutes and no one contacting us, We were wondering what the problem was, so I went back to the sane young nan and ask if there was a problem with our car? He looked at me and ask what kind and year was my car? He looked at his screen and said he couldn’t find it?? Then he called the service manager and said they would scan the shop and find our car??? So I asked if he would come and tell me what the problem. So, went back say down and waited, after a little bit I was getting really unhappy so went back and he said they were getting it serviced now!!! I went to the receptionist, explained to her the problem and she said she would get the assistant manager, as we were walking back, he was coming to my husband, I told her he was the one that was handling our car. She said she would make sure the manager was told about this mix up. Also he told me it was first come first serve. My question is why do you take appts. If it doesn’t make any difference. Also this was the second time this has happened to us. So after 1 hour add 45 minutes we got our car back. I won’t recommend Larry Miller’s on Fairview to anyone. Unfortunately we have two Subaru’s. Love the cars, just not the service."

"I looked up the parts online and ordered. I received an email the next day. They reviewed my order and I had ordered two bolts incorrectly and notified me, so we can correct the incorrect parts and get me the correct bolts. They had to order a couple of the parts. Even though it was a week before Christmas they got me the parts fairly quickly all parts are correct and good quality. as well as a great price. I will defiantly order here again and I'm several states away."