Rogers Comfort Systems

"The home in question is 2 years old and has had a roof leak that is causing damage to the plywood under the roofing shingles because the Heating and Air Conditioning Company did not seal the Roof vent so Rain, Ice and Snow was been leaking through the flashing and causing damage that would never have been discovered unless there was a Professional Building Inspection done during the Sale process.. High Quality ASHI Building Inspectors look everywhere for defects in systems and workmanship.. I have been a Real Estate Broker Salesperson since 1985 and I cannot remember being treated so rude by a Reputable Contractor. When the Inspection Report came in with Photos I called Absolute Comfort Systems and told them about this Minor Problem which could have been corrected easily with less than one tube of Exterior Caulking and sealant. An employee told me she would relay the information to a Manager..I did not hear back so I called Back a week Later.. I got the run around again. Today , Nov 30, 2023 it was Raining so I called back again. A Manager called me back and said that they had a One Year Warranty so they were not obligated to do repairs under the Warranty , but if I paid them they would make a repair. At one time I would have agreed to pay, but not now, because he had a total disregard for the Customer with the Leaking Flashing that is causing damage to the plywood... Most Homeowners never go into an Attic to see if contractors do quality work, so this flashing could have been leaking since the furnace was installed. Absolute Comfort Systems may be a fine company, but in this instance they would not stand behind the quality of the work they did when they installed the Vent from the Furnace thru the Roof. It makes me wonder if there are Carbon Monoxide Leaks or Gas Leaks that could occur after the year warranty expires. I will be notifying The Permitting Departments of St. Paul, and St. Charles County and I will be Notifying TR HUghes about the incident too."

"Called Dave per co-workers recommendation, and I'm glad I did!!! This company is top-notch. Crew showed up on time and was very professional. Completed the job in no time, which was appreciated during a record-setting heat wave. Highly recommended!! Thank you!!!"

"Don’t bother with calling this company. Let me preface by saying that I selected this company specifically because they installed the unit in our newly constructed home. 1. When our unit froze on 6/29, I was able to speak to one of their technicians via phone on 6/30 about the issue. I thanked him for his guidance – but I also told him that I was interested in setting up a seasonal maintenance/check-up plan immediately. He said that he would have the coordinator get in touch with me later that day… which didn’t happen. 2. A few days later, I submitted the form online through their website as a request for service. I never heard back. 3. This Monday, I called and requested to schedule a maintenance/check appointment. I mentioned I filled out a form online and didn’t get a response. The woman on the phone took my contact information, apologized for missing my form request, asked for a preferred date/time for scheduling my service, and said she would call back once she put me on the schedule. She never called back. When I followed up on Wednesday to ask if I was ever put on the schedule, she said she must have forgotten to reach back out but did schedule me for the end of the week. Well, it’s the end of the week and I adjusted my work schedule for this appointment, and shockingly, a technician never showed up at the appointment time. At this point, it’s not even worth calling back to figure out what went wrong."

"Absolute Comfort Systems has gone above and beyond on every heating and cooling issue we have had, not only at our home but our business as well. Extremely fast response time from the initial call to finished installation of the new systems. Dave, Our salesman, was very professional and knowledgeable! When all their technicians were overwhelmed with installations, Dave was there almost instantaneously to make sure we had portable a/c units to keep our staff cool and productive until they were able to get the new unit installed. Hands down would recommend Absolute Comfort Systems for any of your Heating and Cooling needs. They will go above and beyond to make sure you get the best prices and experience!"

"Awesome experience from beginning to end. Old unit died while on vacation. Called on a Saturday, Dave came out for quote that day. Very knowledgeable and informative. Installed unit 3 days later and even left a portable unit to keep house comfortable while we waited. Installers were professional and worked hard to get job done quickly. Quote was fair and came in well under another locale company. Would recommend Absolute to all and looking forward to continued after install service. Also liked they are locally owned and family orientated."