AAA Home Services

"LG warranty repair- microwave oven/ After not showing up for 2 scheduled appointments, they finally sent a tech who prepared an invoice with line items for parts & labor. The tech then charged me $89 service charge which I paid with my credit card. He informed me that the parts needed for repair had to be checked for availability & that someone from the office would be calling me back with status. I waited 2 weeks & when nobody called me, I called them to inquire about status. Nothing had been ordered, they apologized & offered to order. I rejected the offer & requested refund of the $89 so that I can pursue the warranty repair with a different LG authorized repair service. AAA is resisting the refund, yet they have done nothing, like ordering parts or anything else to actually get the repair done, but they want to block movement to seek repair with another authorized repair service.BEWARE—This company doesn’t appear to be honorable relating to LG warranty repairs."

"On 9/12/23, AAA came to diagnose my LG fridge error code. It needed a FREEZER fan motor. They incorrectly wrote down on attached invoice REF Motor causing an initial delay. I paid for the $89 service call/diagnostic, and gave $100 in cash to be applied to the total. The part never came. I called weekly and was told "Waiting on a Parts drop" Maybe this Thursday, or next Wednesday, but never. Finally, on November 27, 2023, a local repair company got the part and installed. When AAA finally called with the arrivial of the part, I spoke with a female (whose name i cannot recall in February 2024) and jotted down the information to email for this entire process, since I had it repaired. I belileved this to be an amicable offer since they did not one time attempt to call me in nearly 2.5 months of having a major applicance not working.As requested, I sent the email on December 15, 2023. I got a call from AAA on 02.07.24 denying this offer from December, 2023, because I could not recall the name of the person with whom I sopke. The person, who stated she was the owner, didn't even look closely enough to recognize the overpayment. The entire experience with this company has been disappointing, and the lack of any sort of customer service is beyond explanation. I certainly expect that I will receive the same response others get about a service call charge. What I expect is that this company honors its original offer to refund the $89 and $11 overpayment and do the right thing."

"We’ve always had exceptional service from AAA. They are quick to respond, knowledgeable, honest and fair with their pricing. We’ve used them for HVAC, electrical and plumbing, and would highly recommend them."

"I recommend this business! When I called and told Amy the problems we were experiencing, she was able to schedule an appointment for the same day! Brian called me to let me know he was about 30 minutes out, and he was true to his word! He arrived professionally and got straight to work! Both Amy, Kim and Brian are awesome at their jobs! If I have any other issues they will be my first call! Extremely satisfied! Thank you again!"