Banfield Pet Hospital 15200 Shawnee Mission Parkway, Shawnee, KS 66217

"Banfield Shawnee has the best team for my fur family. Thank you, Donnie"

"Dr. Long and Dr. Krogh is fantastic. The front desk could use some manners to make someone more comfortable after a pet passes. They tried so hard to save my cat coco. Dr. Long goes above and beyond for her patients, and patient calls to owners. Thank you, banfield."

"I’ve been coming here for roughly 5 months with my puppy. Everything started fine, no issues. However there have been 3 separate bad experiences in that time and considering I only have brought my dog in 8 times, it’s enough for me to wish I hadn’t agreed with their wellness plan and will be going to a different location from here forward. The older receptionist, Elma, has consistently had a bad attitude and is never personable or polite. While I was sitting in the room waiting for the tech to come in, I could literally hear her talking trash about me and complaining because I was a few minutes late and (due to a technical issue with the Banfield app not updating a reschedule the day prior) that I was 30 minutes late and still expected to be seen - which was not at all the case. After dropping off, I politely confronted the behavior telling her that I could hear her and that she should be more considerate. To which I got “okay thank you” in a just as rude tone. I have worked at a veterinary clinic, I have had issues with clients, I understand things can be frustrating (especially if you make up a false narrative about a person), but if there is a place to openly talk s*!t about your clients, the reception desk is not the place. The actual clinical staff is great. Good vets, good nurses/techs/assistants and clear pricing. However, I will no longer be coming to this location."

"We love this Banfield on Shawnee Mission Parkway!! Our favorite is Kelcey!! We just love her! We have been bringing our pup there since he was 6 wks old. He’s almost a yr. We have never felt misunderstood and have always felt like we can ask them anything! And our dog has always been welcomed and loved on! Plus, because of the way they treat him, he loves going! Weird, I know. But he’s always happy to see them!!"

"Banfield has wonderful customer service, The staff are always friendly, and they enjoy seeing my furry sidekick "Dude ". They give great advice so you can benifit the most from one of several great wellness plans, they are also awesome about calling to follow-up , because they care about your furry sidekick!"