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Hy-Vee Pharmacy
13550 West 63rd Street, Shawnee, Kansas, United States
About the Hy-Vee Pharmacy
Hy-Vee Pharmacy is a trusted health and wellness destination located at 13550 West 63rd Street in Shawnee, Kansas. As a full-service pharmacy within the Hy-Vee grocery store chain, we offer a wide range of prescription medications, over-the-counter remedies, and health products to meet all of your healthcare needs. Our knowledgeable pharmacists are dedicated to providing personalized care and expert advice to help you achieve optimal health. Visit Hy-Vee Pharmacy for friendly service, convenience, and quality healthcare products.
Photos of Hy-Vee Pharmacy
13550 W 63rd St, Shawnee, KS 66216, United States
Opening hours of Hy-Vee Pharmacy
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews of Hy-Vee Pharmacy
"Most unhelpful/rude pharmacy I have ever worked with. I needed a script transferred and apparently for them to pick up the phone to transfer from another pharmacy is going a little too above and beyond cause the women sounded annoyed and hung up on me mid conversation. Zero follow through and bad business."
"This pharmacy is terrible. They never have anything in stock. They don’t answer the phone. They don’t try to help. I was physically at the pharmacy today to try to get answers about a script for my son since they wouldn’t answer the phone and I watched as they ignored the phone calls from my pediatrician office. We are no longer using them. Edit: See below how they asked me to email them to address my review? I did just that and, of course, they never responded to my email."
"Every time I have been to this pharmacy, the customer service, and attitudes of each and every clerk has been awful! I have just filled my last prescription there, because there are too many pharmacies that have nice, courteous, and kind people to work with"
"This pharmacy never fails to piss me off. You get a text saying your Rx is filled, you call to check, they say it is ready, you show up, you get told it has not been filled and that you’re gonna have to wait another 45 minutes even though they told you it was indeed already filled. Whatever. Today, I called to see when a Rx would be ready as I would be going out of town and would be needing it. The person on the phone told me they were actively working on it as they spoke with me and would be ready in 30. Nearly 2 hours later I showed up and was told that the medication I had called in was coming from a different pharmacy and would not be arriving until tomorrow morning. When I mentioned that I had spoken with someone a few hours ago who had told me they were actively filling my Rx and that it would be ready shortly, the woman at the window gave a very annoyed sigh and said she’d double check. She then came back to the window and told me that they would have it ready in 45 minutes, after lying to me and saying they wouldn’t have any until the next day. I understand that things are busy and can take time. But don’t lie to me about it. Just say “oops, isn’t done yet. It’s gonna be a minute but we will get you taken care of” it’s REALLY not that hard."
"The current staff here are consistently rude and impatient. They’re busy, which is easy to see, but they seem to think that gives them license to treat customers like obstacles that are slowing them down. In my most recent experience, they incorrectly input a voucher and then couldn’t give me the time of day as I figured out the problem. One person even hung up on me. Five hours later, someone figured out it was their fault when I talked with the fourth different person about it. When I gave my name at pickup, the lead pharmacist who made the original data entry mistake avoided eye contact, offered no apology, and in keeping with her consistent behavior, gave the general impression of indifference and unaccountability. Done with this pharmacy until the current staff is cleared out. ** Update: I did call store management when they offered to talk. The manager I spoke with didn’t know anything about my review and didn’t seem to know anything about past negative reviews. Look at the 1- and 2-star reviews within the last 12 months about the pharmacy or that reference the pharmacy. How many will it take until your whole management team actually understands your pharmacy has a problem worth doing more than giving lip service about? Hard to believe you take these kinds of complaints seriously when anyone who looks can see a year-long pattern of the same negative customer experiences in the public reviews. And those are just the people speaking up."
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