PODS Moving & Storage 14220 Norby Road, Grandview, MO 64030

"Never again it was like the Pod was dropped. All the wheels on my toolboxes and cabinets were shattered. Up charge if to don't have a two car concrete driveway. Pod will not hold the amount they say it will. It would have been better and cheaper to get a uhaul with a tow dolly. Then put everything in a storage unit till the house was ready. The initial cost sounded good, but I still had to get a uhaul trailer to move the rest. Too expensive to get another Pod. The stuff I moved myself was not damaged."

"PODS reported to BBB that they had reached out to us to resolve which was not true. This issue was never resolved. The delivery and pick up service was fine, however, there were issues when we ordered the POD delivery and have been overcharged for a rate we were suppose to get during a discounted promotion. Sales agent told us to request a refund which we did , however, the Account Specialist claims we are not entitled to. There was an online contract signing issue, so the agent sent us a different contract and told us to request refund when we called to have POD picked up. We did just that and were told no refund do to the contract we signed. Funny how our bank account was debited twice, once for the $439 and then when it was picked up that very day, debited account again $299. Later that same day refunded the $299. Now they had a contract somewhere for the $299 or they would never have been able to debit our account for that amount. My understanding is the phone call order is recorded and if they investigate it properly, they will hear the sales agent instruct us to request refund. This is not rocket science just people needing to do their jobs. You trust these companies to do the right thing and stand behind what they tell the customer. Still Waiting to hear from PODS. Hard to resolve when you can't speak directly to anyone who will pick up the phone other than sales agents who have no authority to resolve the issue. Bad business practices."

"I was charged for relocating my pod from my front to back driveway because they showed up outside the delivery window provided and never called my secondary number I provided. I spent a long time on the phone with customer service and never got my charge refunded. I also was then almost charged another $280 for a month of rent because they didn't come pick up the empty pod on the day scheduled and only refunded that charge after spending an hour on the phone with customer service and threating to remove my credit card from the account so they couldn't bill me for them failing to pick up the container."

"Awesome experience. They delivered quickly. I got my stuff back in the same manner I placed it in the pod. It was redelivered timely. Picked up while I was gone! Already referred PODS to multiple people. Will use again if needed!"