Walgreens

"I am so confused by the bad reviews. I’ve been going here for the last couple of years and each time the pharmacy staff has been helpful and, at minimum, courteous, but usually very upbeat, professional, and helpful. Paddy especially goes above and beyond making sure everything is 100%. She’ll follow up with my doctor if anything additional is needed. Since 2020, working at pharmacy can only be moderately better than a total nightmare. These people are managing not only the logistics of multiple shortages but people’s reactions to these shortages. Amid all this, they get the job done well."

"If you need a script filled I would highly recommend going elsewhere. They almost always have issues talking with the doctor’s office and they’re horrible about communicating delays or errors with filling. Currently sitting and waiting for 40 minutes for a vaccination even though my appointment was scheduled earlier, and I checked in but the individual Forgot to tell them they I’m here for a shot. Will be moving my prescriptions elsewhere."

"When January 1st came, optumRx completely disabled my ability to apply my insurance benefits to my prescriptions. SarahB (the pharmacist) wouldn’t give up on it. She really cared, and it was obvious. Furthermore, the culture among the pharmatechs present was also one of caring. They CARED. That’s something unusual at chain pharmacies, so it’s worth mentioning. It’s also why I have switched my pharmacy needs to the Brentwood Walgreens. There’s a difference, and it matters. When I was feeling sick and weak, it mattered. And when I come back needing their help again, it will matter again. Thanks to all of you working in in the pharmacy last night, and again today. You were noticed, and appreciated."

"11/19/2023 In the checkout line this evening the cashier decides instead of checking me out she wants to look at her phone and proceeds to read a story online to me about a celebrity that just died on the Beverly Hillbilly show so I have to wait for her a good 7 minutes before she checks me out then she talks the entire time I only have 3 items mind you and I just walk out and she's still talking as I'm walking out the door. Never shopping here again. This is why customers prefer self checkout."

"My wife and I had Covid booster appointments. The pharmacy staff was absolutely amazing. They were working non stop. They were professional and courteous beyond anything I could imagine as hard as they were working. I am explaining this situation because it was also sad. I felt sorry for them because they could not come up for air. They were obviously overworked and handled it with a great attitude but I know from experience it’s only a matter of time and that positive attitude can’t last forever. No matter how much the company pushes these dedicated employees, something’s got to break. I have zero relationship with anyone in this profession and I was only an observer. We are retired and came away shaking our heads in both amazement and sorrow for the generation in the workplace now. I wanted to acknowledge all of the staff and highly commend them for our experience. I only hope the company realizes how fortunate they are to have them. I just read an article about a Walgreens walkout. I fully understand now."