Midwest Marine Boat Co.

"My experience with the Midwest Marine Parts Department left much to be desired. Navigating their parts department proved to be a challenging task, primarily due to the lack of assistance and expertise from their representatives. Unfortunately, it became evident that the staff was not adequately trained or knowledgeable about the intricacies of the various marine parts available. Upon seeking assistance, the representative's inability to provide accurate and helpful information about the parts I required was frustrating. It raised concerns about the overall competence of the department in catering to the diverse needs of customers seeking marine components. Moreover, the lack of a customer-friendly atmosphere compounded the issue. The ambiance did not exude a welcoming vibe, making the interaction feel more like a struggle than a collaborative effort to find the right parts. A well-organized and customer-centric parts department is crucial, especially in an industry where precision and expertise are paramount. While it's not uncommon for parts departments to face challenges, a concerted effort to enhance staff training and knowledge could significantly improve the customer experience. Providing resources for continuous learning and staying updated on the latest marine technologies and components would empower representatives to better assist customers effectively. In conclusion, Midwest Marine's Parts Department falls short in terms of customer service, with representatives lacking the requisite knowledge to assist customers adequately. Addressing this gap in expertise and fostering a more customer-friendly environment would undoubtedly contribute to a more positive and satisfying experience for patrons seeking marine parts and assistance."

"David, Doug and the entire team at Midwest Marine has been great to work with! The environment is very family focused and friendly. We were amazed by the selection of Bennington tritoons available and David’s willingness to work with us to get exactly what we wanted. Doug went out of his way to deliver the boat to us on Table Rock on the day we requested. I would definitely recommend Midwest to anyone looking for a boat!"

"I wanted to give a shoutout to MidWest Marine. We just purchased a Bennington pontoon boat from them and my wife and I were very impressed with their level of service. From our salesman Josh, who worked to get us the best price possible, to the owner of the business, Doug, who personally delivered our boat to our house. Outstanding customer service! Five Stars to Mid-West Marine!"

"The team at Midwest Marine goes way past professional. Every time I take my boat there for service they exceed my expectations. I have bought one boat from them and 2 new outboard motors. I defiantly will be back."

"Had a great experience today working with your service department. The lady who I spoke with on the phone was very helpful getting me setup to drop off my Basscat. When I arrived I was helped quickly. The service technician took the time to look at my issue and was very knowledgeable about what was going on. They were able to get me fixed up the same day. I couldn’t be more pleased with the service I’ve received. I will definitely use them in the future and would highly recommend them."