Eighteen Capital Group 11615 Rosewood Street, Leawood, KS 66211

"This company does not care about its tenants. I have been staying in one of their complexes for a year. The property is not well kept, they have yet to repaint the lines in the parking lot but allow the tow truck to tow cars in a gated complex. The ceiling in my master bedroom and kitchen leak when excessive water is present such as rain. They continue to send these “handymen” who can barely do their job. One maintenance guys flooded my apartment trying to fix the dishwasher. The others left drywall and puddy all over my bathroom. Bother came to fix the stove and it still burns extremely hot on level 3. According to 18 CG Policy line 8 these are excessive damages. The property manage refuses to contact corporate, they keep replying to emails out of chain and under different subjects. I’m being told my issues are not “active” but when they were I was not offered a transfer. Because they are not active I can not request an emergency transfer however they can deny for late rent in the last 6 months which apart of the very same policy. My suggestion do not move in to any 18 CG. Properties. They are poorly managed and kept, their police’s are to cover them and only them and it very unprofessional I’ve been waiting for two weeks to speak with a representative from the corporate office."

"This management company is incompetent. They use a call center to receive all of their calls so you are unable to contact someone directly. They do not have an email either so it is near impossible to actually speak to someone. If you reach out to them and speak to one of their “receptionist” (call center) in reference to any complaints about your complex they will promptly direct those messages back to the front office of your apartment complex for them to resolve … even if your complain is about the front office. I have reached out multiple times and have never once received a call back from anyone from this management group. When I asked the receptionist of the call center for the notes on my file , regarding the dates of my calls and the notes of never receiving a call back, I was told that I cannot obtain these notes due to client confidentiality. I asked if I were the client and why I would be unable to receive this and she replied back saying that the client is 18cg. Incompetent."

"Absolute garbage of a company. Having all the same problems everyone else is reporting. Trash complex with multiple issues not fixed, multiple break ins not addressed. Office managers give no help and lie to your face just to push it down the line. Even if you try and go above the office manager you get the same treatment. And you can clearly see 4-5 months ago they had a bunch of people with only one review on their profile fill out 5 star reviews for them. Shouldn’t even be a one star"

"Very disappointed in this company. I live in SC and the apartment complex where I have been living at for four years now was taking over by this company. My A/C unit has been out now two weeks. I have file a request to have it look at and the property manager Sharon keeps stating to me “I have to put your name on the list for the contractor to come because we don’t have one”. I have ask her how long will that take and she stated “I don’t know”. What do you mean that you don’t know. I even called corporate to file a complaint and they said they will have the property manager to give me a call. I ask could I speak to someone else who is actually over my apartment complex and they stated to me “there is nobody else that I could speak to. Just the property manager. “ It is very clear that this company was not prepared to take over my apartment complex and as of today, I have made a decision to not renew my lease next year. I’m saving up to move out. They only had ONE maintenance person on ground and as of yesterday, I was Informed that that he has quit. And now, they have sent out a letter to everyone’s apartment address issues about dogs being loose in the neighborhood, but yet nobody has come out to my apartment to look over my AC unit. It is extremely hot in the month of July. Not only that, they are VERY aware that my apartment is on 85 degrees. I even have three fans in my apartment going on because it is that hot. Highly disappointed with this company and their poor management skills. I already have a lawsuit involve and filing another complaint. Best believe I need half off on my rent as we speak."