Washington University and Barnes-Jewish Orthopedic Injury Clinic 14532 South Outer Forty Road, Chesterfield, MO 63017

"I've never been treated so badly. In March, I started having excruciating pain in my left elbow. Without health ins. at the time, I was limited as to where I could seek medical attention. I called to make an appt at this clinic. Having had tendinitis in my shoulder, I knew a cortisone shot could help my elbow. The person I spoke to said they could get me in at 6 pm. I asked if they did cortisone shots at the clinic. She said, they'll do whatever is needed. I raced to the clinic after work (1 hour ride one way) driving with one arm because I was in so much pain, couldn't move my left arm. I hadn't slept in days. When I got there I sat in the waiting room for at least 30 minutes. The only two people who showed me any compassion were the receptionist and medical assistant. The X-ray tech was training. She bent my arm in so many positions to take the same x-ray that I was in agony. I rested my head on the table because I was exhausted from the pain. She kept calling my name, asking the same questions over and over like I was incoherent. Meanwhile, I've never taken anything stronger than Advil for pain over the years. Here's my first word of advice. If someone is in that much pain, let an experienced technician take the x-rays. I then saw an NP, or PA, no idea, who read the x-rays and said I had a bone spur on my elbow but she wasn't sure if that would cause that much pain. I received no other information because - come to find out - the radiologist who would read the x-rays had left for the night. I'm still waiting for a call or email to give me the results nearly a year later. They wanted me to see one of their elbow specialists, of course, but that wasn't in the budget at the time. And after the experience I had with them, I was very hesitant to go back for any reason. The NP prescribed me a very strong medication for Rheumatoid arthritis and said they did not give cortisone shots in the clinic. I never even picked up the script. I'm very sensitive to medications because of an autoimmune disease, and I'd never take a medication like that without speaking to my primary doctor or a specialist. They then left me in the room for God knows how long. I knew I had an hour drive home and I was beyond exhausted. I got up and walked out of the room. Another woman - very condescending - outside the room in the office area walked over, took my arm and led me back into the room like I was a toddler, or again, drug addict off the street. The others standing around her doing nothing were staring at me like they just wanted to get me out of there. I said, "I want to leave right now. I've got an hour ride home." She told me to wait for the paperwork to be processed. The same medical assistant then came in again and entered some info into the computer. At one point with a brow raise she said, "Oh, you saw Dr. Aleem for your shoulder?" As if that was somehow impressive and shed new light on who I was as a person in their clinic. "I said, yes, I did, for my shoulder. He was wonderful, unlike anyone other than you I've encountered here tonight. I may call him and let him know how his patients are treated outside his office." She apologized and brought me to a room where they were going to give me a shoulder sling for my elbow - which, of course, I would also have to pay for out of pocket. I broke down in tears (I'm not easily brought to tears) and told her I didn't want the sling. I couldn't move my arm, so I couldn't get the sling on or off. She teared up and said she hated to see people in so much pain. I thanked her and left. Not only was that experience a complete waste of time and hundreds upon hundreds of dollars out of pocket for absolutely nothing, it was traumatizing. My suggestion to any patient reading this, go somewhere else. Wash U, learn how to treat people in horrific pain with some level of discernment, compassion and professionalism. Having worked in the medical field myself, it really is part of your job description. FYI, drug addicts looking for a fix don't generally pay $175 out of pocket for office visits."

"Was able to get my daughter seen on a Saturday morning with no appointment. Everyone in the office was very nice and gentle with her."

"Had the same experience as the other reviewers. Been struggling to walk after twisting my leg the wrong way. Came here and woman/nurse says doctor makes everyone get an x-ray. Got an x-ray done, x-ray shows nothing broken. Doctor says my pain is from arthritis and sends me on me on my way. Didn't seem interested in actually helping figure out for sure what's wrong. I'm going to get help from somewhere else. I feel like I have tissue damage, which an x-ray wouldn't show. Tried to tell doctor I feel like something is really wrong but doctor just insisted it is arthritis again."

"Well, where do I begin with this review? I must say, I had quite the experience at the doctor's office today. I mean, I had an appointment scheduled for a specific time, and yet I found myself waiting for over an hour before finally being seen. It's almost like my time isn't valuable or anything. My doctors is Martin Boyer, which is a really good doctor In fact. So this is not a critic to him but to the whole team . Now, I understand that doctors can get busy, emergencies happen, and schedules can get a bit delayed. But, come on, over an hour? We use 1-2 hours of our sick time to come and I organize myself to get back to work and get some things done and you get completely thrown off. Perhaps the office could benefit from a little more organization, or maybe they could be a bit more considerate of their patients' time. Or, hey, maybe they could just stick to their schedules and not keep people waiting for hours on end. Just a thought. All in all, I would recommend this doctor's office to anyone who value a experienced specialist But, the doctors team should come up with a better communication plan , maybe using MyChart using a message when they know the appointment will be late more than 20min. We are asked to fill in tons of papery, to do E- check in through the app, which I do do help out and save everyone time . Perhaps they should do their part as well."

"I would echo Suzy D's review other than the doctors, who were very polite and thorough. Avoid a visit here. You will pay large bills to the doctor, the radiologist, and the hospital (the largest bill of the three). Go to your primary and get a referral. Let the Blues have these guys."