Renewing The Home Services LLC 7700 Northwest 69th Terrace, Kansas City, MO 64152

"We have been having several issues with a rental since July. One in which was a bathtub leak. We had called our landlord and workers were sent. The leak would stop then come back. We eventually got fed up and talked with the landlord about this being an ongoing issue and said we were going to hire a contractor. This being the 4th time he agreed and wanted to meet with the contractor/worker (Jacob- who I have known for years and highly recommend). Jacob walked him through the issues with the leak and why it needed to be done. No bubble gum and band aides. Our water now flows out much better from the faucet and the tile professionally put in place! I included the old piece that was taken out."

"Very unprofessional are Steve, CEO & Nathan Newport. Signed contract based upon a verbal start date. Which was my 1st mistake by not having the a start date in contract. 30 days lapsed and no contact from Nathan Newport. I contacted him. He stated another 30 days. No contact from Nathan Newport. I contacted him twice. My 2nd contact I text I want a refund. Immediately Nathan Newport contacted me. Stated he can’t give me a refund due to contract stated I had 3 days to cancel in order to get refunded. Mind you I trusted them that project would start in 30 days of signed contract. Needless to say I was not refunded. My opinion I will not recommend Renewing The Home Services LLC. Beware! They scammed an innocent trustworthy homeowner!"

"It’s been 6 months since install. They promised a 1 year warranty with repairs at 3 mo and 1yrs. I called after 3mo. No responses to emails and voicemails. Finally their glass subcontractor called unannounced and swapped out a chipped door. A few weeks later Randy calls and says he’ll be by tomorrow. He adds grout on top of grout (not a repair) and tells me he cannot fix several of the tile issues because that would be “too big of a job” and he’d have to get approval. He leaves without telling me and I text and call multiple times with no response. See pictures attached. Randy told me the “apprentice” who happens to be co-owners son did all the bathroom tile work. I cannot show in a picture but there are lumps in the shower floor. The black hexagonal tiles are askew because “it’s difficult”. If I had done this job myself, I’d be very happy. Not happy paying a hefty sum with promise of a years warranty on install. They clearly did sloppy tile and grout work."

"We had Steve and his crew remodel our entire basement, basement bathroom. mudroom and main shower. Everything was exactly as promised and everyone was very professional. The crew was on site when they said they would be there and even came over on a Saturday to fix a few small things we did not have on our list to get our house ready for to put on the market. They were respectful of our home and our family while they were there. Because of the work they did we sold our house quickly and were able to buy our new home, which they will be doing more work for us very soon. We were so impressed that we referred our very good friends to them who will be having there home remodeled by Steve, Shay and crew in February. Thanks for everything, you are true craftsmen!!!"

"While the project wasn't perfect, it was pretty downright good! I love the color pallet of everything and the design works quite well. I've had numerous unsolicited compliments on the whole project. The cabinets that I got, while not custom made are quite good and the kitchen design was based on their sizes, so I guess I have custom made kitchen! I did request soft close doors and drawers and pull-out shelves on the lower cabinets. I highly recommend this! It costs more, but it's worth it! My biggest problem now is, I have so much cabinet space I don't know where to put all my stuff! I almost need someone to help organize my stuff and store it or get rid of it! If I have any post observations, it would be based on design issues that have popped up. After you get something new, you have a break in period and have a chance to use it in its current configuration. Such as: Under the Cabinet lighting - absolutely love it! However, in its current configuration, the light switch is by the sink, next to the switch for the garbage disposal. A better place, (in my opinion) would have been next to the switch for the overhead lights. That way, you could turn both on or off as you enter or leave the kitchen. Also, if I had it to do again, (actually I do because under the cabinet LED string lights are so simple) I'd try to string the lights in a more efficient way and get more use out of a single 16.4' string of lights. I also would like the lights under all the cabinets (there's about 1' under a narrow cabinet next to the refrigerator that doesn't have lights and looks a little bare (my opinion). I also think that it would be great to run a string under the lip of the bar by the sink and provide me with light directly over the sink. The string lights have proven quite effective as project lights and would fill this need quite effectively. Note to all: I got what is termed “double lights”, there are 600 lights in a 16.4' string as opposed to 300 in a standard string. That's 3 lights per inch vice 1.5. If you think that is too bright then get a dimmer switch for them. It's better to have too much than too little and be filled with regrets! Knowing what I know now, there are more things that I would have had done, but as I promised at the beginning of the process I didn't make a bunch of changes during the project which would have exceeded my budget! As a consequence, I came in pretty much on budget and time. Renewing the Home's (RTH) quote was substantially lower than Jericho and all told, their design was more to my liking. Shay was a pleasure to work with, other than he was too happy all the time. Dustin and Jacob were my installers and they are brothers and Steve's sons. They are excellent craftsmen and were very much dedicated to getting the work done. I would be happy to have them on other projects. The whole crew treated me with respect and made every effort to keep my budget under control. Thank you very much!"