Mattress Direct

"Told us our mattress won't be ready for delivery for 6 weeks. It's now over 15 weeks later and STILL waiting for the mattress we purchased without any further estimation of if or when it will ever be delivered. I was told over the phone at 6 weeks they would call me back, they didn't. When I called to check on it, I was told there was nothing to tell because they had no further information available to them and that is just the state of their company right now. They are just spitballing and guessing waiting & delivery times with no basis to back them up. Steer clear if you actually want what you paid for."

"One Star only because I could not leave less. We were VERY DISAPPOINTED in Mattress Directs customer service. In October 2021, we purchased a mattress and foundation from Mattress Direct Inc. for the amount of $863.59. Due to an extended delivery time, this order was canceled in December 2021. This was prior to our receiving the purchase. In April of 2022 we discovered that the refund of this purchase had never been credited to our credit card account. We contacted Mattress Direct’s O'Fallon store and informed them that we did not receive the refund. They informed us they would contact the corporate office to inquire about the status. We then spoke with an employee at the Bridgeton office and informed him of the situation. He stated that he would be back in contact with us no later the following day. No response was received. A week later, we spoke with another employee at Mattress Direct’s Wentzville location. He emailed Management requesting that she address the issue and contact us. In June 2022, we met in person with the manager at the Bridgeton location. She told us that she would pass the matter to the owner who would meet with "the bookkeeper" sometime within the next 45 to 60 days and he would handle the matter. She stated that she would be in contact with us within 24 hours to confirm. No further communication was received following this visit. In September 2022, we again attempted to contact the owner by certified letter and email. Delivery of the letter was declined, and no reply to the email was received. Finally, having exhausted all options short of small claims court, we contacted the BBB and the Missouri Attorney General. Mattress Direct declined to respond to the BBB, but contacting AG finally convinced the owner to refund our purchase amount in January 2023, after over a year of asking Mattress Direct to address this matter. It is EXTREMELY DISSAPPOINTING that a company whose owner paints himself an asset to the local community and upstanding businessman did not have the professionalism or decency to address this claim in an ethical and expedient manner. The overall customer experience was unacceptable. We WILL NOT be a return customer and most defiantly DO NOT recommend this company."

"My wife and I had a fantastic experience purchasing a new mattress. We were dreading a full afternoon of shopping around, but this was our first and only stop. Sean was great to work with. He was very personable and knowledgeable without being pushy. We were offered a very fair price, which made it easy to go along with the purchase. We would highly recommend Mattress Direct the next you are in need of a new mattress!"

"Best mattress buying experience. Sean was incredibly helpful and helped us find the best mattress for us that was within our budget. I have never had a sales person actually try to get us the best value without trying to up sell, but his only goal was to make sure we left happy with our purchase. He was also incredibly patient and sweet to my 2 and 4 year old kiddos who kept interrupting, it didn’t phase him at all. Also no complaints with delivery, it was on time and went smoothly. Will only be buying mattresses here from now on!"

"A friend recommended that I go to Mattress Direct and see Sean for a great mattress buying experience. It was exactly that!! I had the whole showroom to myself on a Tuesday morning and was trying mattresses at my leisure. Sean walked me through finding the right mattress for my body and his genuine personality allowed me to feel comfortable for my hour and half stay. I cannot wait for my mattress to arrive. Follow Sean's process, listen to your body and you will leave with a great mattress. I will recommend Sean and Mattress Direct St. Peter's to all my friends."