Shoe Dept. Overland Park, KS 66214

"Went in on Black Friday. Hoping to see some good sale items. They had cell items total of four. But the fine print actually did. Those items was unbelievable. And on top of that it's just an unwelcoming environment."

"I was literally trying on a shoe and Nikki charged at me GROWLING at me and started BARKING and then BIT me, i had to go to the hospital because she had rabies, and almost died. Here is a picture of my bite mark! IM SUEING"

"Wow..... Just wow..... Such RUDE employees!!!! I work in customer service at the same mall and had went in to purchase comfortable shoes for work...... First off I was basically accused of putting a "dummy tag" on the pair of shoes I ended up buying which meant I was trying to get them for almost nothing so I told the lady I didn't put them on the box and she went on and sold me my shoes and then some lumberjack lady ran up behind us to tell us to be more respectful when we come there again bc apparently we left a shoe box in the wrong place...... And she was sooooo hateful to a PAYING customer!!!! My coworker went on to have a quite colorful interaction with the lady behind the counter bc that lady kept it going..... Telling us by doing what we did(which is quite small) that we caused shoe prices to go up and her having to hire more people...... It was a shoe box people and a normal employee does this as part of their JOB..... Where I work we do our job without needing to hire more people and raise prices. I will never buy from this store again bc they are nasty and hateful people."

"As I was waiting to check out today, I was talking to my husband. A woman who also wanted to check out was standing to the side of us. She asked if we were in line, to which I was trying to respond she could go ahead of us. Before I could let her know that, the elderly Karen at the register said “come on, come on” then followed that with “ you snooze you lose”. It was all I could do to set down the item in my hand and walk away. Literally SO unprofessional and disrespectful. Teach your employees proper customer service. I will be calling to get the GM’s phone number."

"These guys are AMAZING! Brought back a pair of shoes because one of them has a rip in it! They tried to find another pair like it and couldn’t so they asked me if they could order me another. I didn’t want to wait, so they tried to help me pick another pair and asked questions about comfort and suggested everything. GREAT CUSTOMER SERVICE!!!"