Macy's Furniture Gallery

"Extremely poor customer service. The ladies are VERY rude and management was not accommodating WHAT SO EVER. I do NOT recommend going to this location."

"Macy's online reward system is a joke, they will give you a reward with small amount money, and they allow you to check mark your reward then it will disappear when you use PayPal, nowhere you could find it anymore. Their online QA ask you to get help from customer team who will offer you a terrible "solution", which is returning your package at Macy's store, and re-order it because their system doesn't like PayPal. Macy is closing stores for reasons"

"My fiance and I ordered a couch back in November. They told us it would be 10 weeks to get our couch. The couch was supposed to be delivered tomorrow and they called today saying that the order can't fit on the truck. Then called to find out they only have one of four pieces of the order and cannot even tell us what happened. Now they are saying it could be another 90 days before getting the order. Would recommend going to another furniture store! Now were are being told it will be August when we get the couch. That is absolutely ridiculous. Nine months to get a couch! Terrible customer service. You should tell people how long it is going to take and let them decide if they want to buy from you or not."

"I had a mattress delivered and they somehow severely damaged my floor. I worked with the customer service department with eight calls over 40 days. Each time they assured someone would contact me to send out a contractor to my house to assess the damage in the next 24-48 hours. Still no resolution."

"I walked around for 15 minutes and was not spoken to nor asked for help. For the last ten minutes I was the ONLY customer in the store. We recently moved here and I have an entire home to furnish. They missed out because I will take my business elsewhere. I was able to take some photos of some items that I liked. If I could give zero stars, I would! Edit: I went back yesterday 9/3 because I try to give grace to people. I was greeted immediately by Barry and he was extremely helpful. Thank you, Barry!"