Holiday Inn & Suites Overland Park-Conv Ctr, an IHG Hotel

"I was pleasantly surprised by the quality of this business rated hotel. Just brought my 5 yr old daughter to kc for spring break and overwhelmed by the great hotel. Greeted by a fantastic front desk clerk Rizza and taken aback by the room for the value. Definitely recommend this amazing hotel with indoor heated pool and gym if passing through Kansas City"

"The front desk person was so rude, when I asked to change rooms because of noise from the lobby. Unbelievable! This was our second time staying here. This was our last time staying here! This was a hospital stay and she knew it. She was causing the noise and she was caught and ticked off! Lol! I requested to have my changed she moved me to a room with dripping faucets a toilet that wouldn’t flush. What poor, poor, poor, customer service."

"Since the reviews was really helpful in order to make a decision so I’m also contributing with it. The room was clean, bathroom clean, good bed and pillows. That’s what I was looking for since we came with a kid. Breakfast was ok, don’t expect much, only the basic. Other than that, good stay."