Jaegers Laser Tag 9300 Northeast Underground Drive, Kansas City, MO 64161

"I’ve given myself a couple days before writing this review to ensure that our experience was as big of a deal as I felt it was on Saturday. Unfortunately, we did not have a good experience. Our big issue was with an employee, Noah. The moment we stepped in to put our vests on we felt the need to announce that he didn’t want to be there and wanted to go home, “just so you know”. I understand there are hard days at work, but to tell paying customers that you don’t want them there is unacceptable. After playing and losing about 4 rounds, he came up to our group and berated us for losing. He told us that we may as well not be playing if we’re going to “just stand around”. We were not just standing around, we were running and playing our best. I informed him that we were having fun so it didn’t matter if we were losing and he continued to go off on us and tell us how awful we were. Every person in my party had a bad encounter with him as the night went on. We asked to switch teams, as even he had pointed out that all the girls were on the losing team, and he told us that wouldn’t help and that we were already on the “better side” of the arena. We finally got him to agree and we immediately started winning once our sides were switched and teams were rearranged. Overall, Noah completely changed the experience we had and made us all want to never return to Jaeger’s. His behavior and treatment of customers was unacceptable. Please note, there was another employee, who was not our referee, named Cameron, who was very kind and helpful throughout the night. If we had been dealing with him the whole time I believe our experience would have been very very different!"

"Forgot to set up a reservation for laser tag, but staff was VERY accommodating. They were extremely polite and helpful, the whole family had a blast. Will definitely be returning!"

"We’d scheduled my son’s 12th birthday party here. So easy to schedule and low-key. The kids had fun, we had the place to ourselves, and we’d definitely go back! Super easy and simple."

"We hosted post prom here recently and I'd do so again in a heartbeat! The staff is top notch, super responsive and even bright eyed and fun at 2 in the morning! Thank you all so much for a truly fantastic experience!"

"They’re the best. I had a group reservation and we unknowingly showed up 2.5 hours later than our planned time. They took us right in and handled it like pros. We kept apologizing and they were so kind about it. So grateful for them - my friend said it was the best birthday ever. "