CVS 7100 West 151st Street, Overland Park, KS 66223

"I encountered discrepancies in pricing labels, and unfortunately, the cashier refused to honor the correct prices. This raises concerns about potential overcharging for other customers. Disappointing experience with poor management and customer service."

"Just left from picking up my prescription and I was blown away by the compassion and empathy the pharmacist, pharmacy technician and staff were able to display while the Store was wall-to-wall with disgruntled persons waiting for their prescriptions. They had just been verbally accosted by someone who was determined to berate every pharmacy member for circumstances out the staffs control and against the pharmacy laws in the state of Kansas. They were extremely professional, and never once stooped to this person’s level. Thank you for being an awesome staff and caring for my family!!"

"Who reviews a CVS, right? Well. apparently, the only folks reviewing this location are writing 1 star reviews. I understand, however, i have had 5 STAR experiences recently and I think it's just as important to highlight. Anyways, staff is friendly, drive through HAS been open, quick Rx filling for needed meds for my kids and very well staffed location. The app/texting works for this location also. Thank you for being open and for having your drive through open."

"I witnessed the pharmacist and the company failing at many levels today. The CVS pharmacy in the Target store down the street just decided not to open today. There was no reason given, but I assume a staffing shortage. But with notice and no plan, target employees told an elderly couple who were scheduled to get their Flu and Covid vaccines to try the CVS down the street. After waiting in line, the pharmacist refused to honor their reservation and sent them home to make another reservation. Firstly, if as a company you fail to honor a commitment, it should be your responsibility to see that it is fulfilled somewhere else. Don't make your execution failure your customer's problem. Secondly, as a human, the pharmacist could have shown some empathy or compassion. If she had the power to help them, then shame on her, if she did not, then shame on CVS. I would like to hear that you tracked down that couple, apologized, and compensated them for the ordeal. If not, I guess I'll understand why this location currently has 2.2 stars, because some people were being too generous."

"We had been going to this pharmacy for over 10 years and our most recent experience will be our last. The pharmacist was so rude and short with both my husband and myself after I'd just been discharged from the hospital and needed to fill my prescriptions. It was to the point of us taking my prescriptions back and getting them elsewhere rather than continuing to deal with her snotty and disgruntled disposition. This was one of the worst customer service experiences I've ever had and added so much more stress to us. I cannot fathom why such a bitter and rude employee is allowed to continue making this place lose customers, even if she is the pharmacist. Labor shortage or not - this is unacceptable and we have transferred to another pharmacy."