Walgreens

"The slowest pharmacy award goes to this one. Automatically, refill is a joke out of 3 drugs, 1 gets a refill, and so I have to make multiple trips. Total waste of time."

"I’m a nurse at a local retirement community. On this day one of my patients needed an antibiotic which I called in at 4:30pm. The pharmacy had already made their delivery to our community so the patient’s wife who is elderly herself was going to have to pick up this prescription in inclement weather. Pharmacist Ed went above and beyond his duties by offering to deliver the medication to the community at the end of his shift which he did. I am beyond impressed by his kindness which reassures me that good people still exist."

"Pharmacist John was my hero tonight! My kids’ prescriptions were out at our normal pharmacy and I tried 3 others within the same system- none of which had it. I decided to see if changing pharmacies would help and I was in luck! John located it immediately, helped get their prescriptions transferred over from 2 separate pharmacies and gave me a courtesy call to let me know he was working on them and I could head that way to make it before close. I cannot thank him enough! It was a great experience from start to finish!"

"I scheduled an appointment this morning for a flu shot at 12 at the 151st and Nall location in Overland Park KS. When I got there my name wasn't on the list but the lady at the counter found it in the system. She asked about paperwork and I told her I completed it online. Others started coming in with appointment times after mine and got their shots while I was still waiting. After 45 minutes I told the guy at the counter I needed to leave and to cancel the appointment. The entire time I was waiting the staff was talking about music, dogs and other personal stuff. That was the most inefficient process for something that should have been so simple and a waste of an hour of my day. I had previously gone to CVS for my flu shots and COVID vaccines and will continue to go there in the future because they are much more efficient and professional."

"Female pharmacist named Ovem (sp?) did everything in her power to make it impossible for me to prescribe a script for my pt’s mother to pick up. She drove to pharmacy 2 times to pick it up & still no script filled. She told me that her supervisor was out of town for the next 6 days. As a result, my patients mother & I decided that we would change to CVS in the future for extremely better service. It’s rare when my husband (also a prescriber) & I experience any good serve at Walgreens...placing us up to 30 minutes on hold, not carrying out many scripts left on their message machine, rudeness, etc. I have difficulty working with an institution, which doesn’t make it’s customers their priority. In future, I will ask my patients if they really want to take their chances with Walgreens."