CVS 2833 Bella Vista Way, Bella Vista, AR 72714

"I waited in line 15 minutes to pick up one prescription. As I pulled up to the window at 1:31pm, staff laughed at me as they closed the blinds for lunch. I went inside to complain and staff were very rude. They said I should have come earlier. I had to wait through the lunch hour to finally get a pharmacy staff to give me my prescription. The pick up and payment took 1 minute. Why do they not lunch in shifts? Very poor service and staff attitude."

"Received a text at 7:30pm that my son's medication was ready. Went straight there from Rogers, got to the drive thru at 7:57pm (they closed at 8pm) and they had already pulled the metal gates and closed the drive thru. Looked at the hours they have posted and they're supposed to still be open until 8. Needless to say I can't get back out again for a couple days."

"A recent review suggests that all of the negative reviews are from clueless, cranky old people. My reaction was it sounds like that was written by a member of the CVS pharmacy staff. Upon arrival, they said they only had one of two prescriptions. Called Dr.'s office who confirmed the exact time they received it. Turned out they did have it. After waiting through the pickup line 4 times, I wasn't told about the cost of either prescription until I had to sign for the charge. Not helpful with suggesting cost-saving alternatives, no suggestion offered that perhaps they could hold that prescription and I could check for cheaper alternatives. After going home, my wife found GoodRX coupons for a fraction of what I paid. When I returned an hour later and asked them to reverse the transaction and use the good Rx coupon, I was simply told they can't do that with no further explanation. Moreover, the person who answered my questions was condescending and dismissive. While poor customer service is much more commonplace in the post-COVID world, I've found the service at this store to be mediocre at best for years. Shame on me for going back and this is definitely a "buyer beware" merchant. Update: In doing more research, I must also place some blame on my drug insurance company, Wellcare. I incorrectly assumed they "had my back" and part of what my premium was buying was discounted pricing, even if I had to pay some or all of the prescription cost. I checked with a major online retailer's pharmacy pricing and their normal cost - - no insurance, no coupons - - was 5% of what I paid. Moral of the story is: just because you have drug insurance, don't assume that you are getting a good or even fair price."

"I will never return! The other comments are very true. There is no customer service in the Pharmacy. They do not care and are rude. I would strongly suggest going to another pharmacy. We have tried multiple times hoping it would get better but it has got worse. The pharmacist and assistant were both rude to me and other customers."

"This pharmacy is a total nightmare. I have been picking up prescriptions from this store since 2020 (due to insurance preference ONLY) and I dread it every single month. The staff is not only insensitive, they are just RUDE. I have to call in my prescriptions before they run out to make sure the pharmacy orders them (they are ALWAYS out of stock of EVERYTHING-- mostly recently they did not have AMOXICILLIN IN STOCK) and even then I am out of medication for days. They have absolutely no compassion for the people they are dealing with and the only thing that has been consistent is my HORRIBLE experience."