CVS Pharmacy

"We had to move to CVS because we thought that was our only choice with the new insurance card. The app is not intuitive to use, we are never notified when a prescription is ready like Walgreens and Walmart do, and half the time part of the prescription is ready while they do not follow up on others. They proceed to refill with generics and do not ask. This place is a total waste of your time."

"I have been a customer since you opened in Bella Vista. Most of the time I experience long waits at the counter or drive thru. I have complained and they always say they are short staffed. 2/09/2024 I had been by the store twice and encountered long lines and decided to just wait for another time. Later that day I got a rather text from CVS saying 2nd notice please pick up your order today. I called the store in order to ask if I could pick it up tomorrow, I waited on hold for quite some time with no answer. I drive to the store at 6:00 PM to get my order. Wait in line, complain to Richard get same response short handed. How is it possible to be short handed all the time without poor management?\n I have 13 prescriptions and the wife has 4."

"Technician was very friendly and asked if I had any questions about the medicine that I was picking up. Service was fast without any problems."

"Not helpful with suggesting cost-saving alternatives. On my visit today, the person who answered my questions about an alternative I found post-purchase was condescending and dismissive. While poor customer service is much more commonplace in the post-COVID world, I've found the service at this store to be mediocre at best for years. Shame on me for going back."