Cabinets To Go - Kansas City 4601 Bannister Road, Kansas City, MO 64137

"Update: after contacting the person that responded to this review I was told that even though the door is from "water damage"(it isn't)they would replace this door. So if any more start to peel, I guess we are out of luck. They sent a new door, now WE have to pay to have it installed AGAIN. BUYER BEWARE. We purchased an entire kitchen of new cabinets from Cabinets to Go 2 1/2 years ago. The cabinet doors are already cracking and peeling, and the company is refusing to replace them. The expect us to pay for new doors, and they will cover the hardware. They state that the cabinets themselves only have a one year warranty. I wouldn't buy from this company unless you have money to buy another set of new cabinets a few years later. The people that work at the showroom are great,so I felt comfortable,but I should have looked further into the company itself instead of blindly going with what our contractor recommended. Hopefully this will save someone from making the same mistake."

"Our experience in the store was great. Cassie was great to work with as far as design. However, we had multiple issues with putting our cabinets together. Some were damaged and on 1 particular instance we were told they would do a "1 time courtesy" to remedy the damaged frame. When building our 3-drawer unit (DC318), we were missing parts to attach the drawer to the slides. Tech support was not helpful, as they didn't understand the language, nor could they adequately communicate. The paper printed instructions that come with the cabinets do NOT match the online assembly guides. I think all in all, the cabinets will be fine, but customer support is sub-par once you have paid for the merchandise. Signed - Very Frustrated."

"Buyer beware!!!! Cabinets too go sent out THEIR measurement guy to make sure that the cabinets went to the door jam as we requested. He mis measured by 4 inches so we have a 5 inch gap between the cabinets and the door jam. Also exposing the hardwood floors that now do not go to the cabinets (we did a quick fix as u will see in pics but will need to be repaired. We were out of the home during the install as we did not want to deal with it. Our installer installed as he was instructed and while we were gone and the countertop people came out and measured and Cut our countertops to the new incorrect length. Brandon (the manager) instructed us to call customer service and see what they could do. And assured us no more than 24 hour turn around time on customer service getting back to us. They did get back to us and by they I mean a foreign call center that understood very little English. We asked to have a manager call hoping for better communication and we were assured 24 hours to get back with us. Here we sit 3 days later no response with our kitchen a mess. Spending 25k on a kitchen that did not meet our expectations. Also used strange fillers instead of using the entire wall for cabinets on another wall. Pics included. You may save a few dollars using this company but I pray for your sake there are no issues bc this company does not stand behind their product or clean up the mistakes their measurement guys make. Don’t walk. Run from this company. - update 7/6/22 Brandon the store manager said he would replace the cabinets that have the 3 in spacer with a 21 inch instead of the 18 inch that looks silly. Said we would have the 7/1/22. Had not heard anything as of today. Took several calls and e-mails to get a response. Said he could only change them if we take them out ourselves. The installer has already been paid to install this ridiculous design and any more labor to make this right would be on us."

"When our original, 1960’s cabinets needed replacing, we got estimates from all the different tiers of cabinets out there. Cabinets to go was a perfect fit for us! The quality is excellent and I couldn’t believe how reasonable they were. We worked with Cassie who was attentive to detail without being pushy or annoying. She made sure we got the best deal. We used Cross Contracting to install and they were also excellent. We are so pleased with our new kitchen!"

"Thank you Kurtis Glenn and Cabinets to Go for my beautiful renovations. I’ve had sooooo many compliments on my cabinets and flooring! Thanks to Cross construction for a great remodel job!"