Penn Station East Coast Subs

"I eat at penn station quite frequently but lately the service at this location is beginning to deter me from the chain. I ordered online for a specific time due to me grabbing food on my lunch. Once I arrived, no greeting was provided. I headed to the designated pick up area, the lady behind the counter picked up the phone & instead of placing them on hold to proceed to assist me, she took their entire order when I could visibly see my order was ready. I tried to get her attention - because once again, I am running on a tight lunch shift - she ignored me & continued on with the phone call. After she finally asked me how I could be helped, the order was wrong. Additional time had to be spent for her to correct it. All in all, the friendless - really lack thereof & service at this location is terrible. I keep going back hoping that it’ll be different but maybe that’s on me. Received a response from a manager at this store & no wonder the lady is rude every visit — there’s no accountability. He blamed me for not being patient despite the fact that I was waiting to be assisted when she answered the phone. I get 100% protecting your employee’s, but when they are in the wrong - like in this case - redirect them."

"Food was delicious. Gentleman wearing the sun glasses who took our order was very kind and did a great job. We’ll be back."

"Been to this location several times, almost to the point I’d be considered a casual, and I’ve never had any issues with it. However, the last time I went, the manager lady (in the red shirt) was just unprofessional. No hi or hello when I walked in, had an attitude in her tone when asking about my order, didn’t offer me a receipt, and then when I did ask, she was visibly upset that she had to reprint it, and then no thank you or goodbye. She would go on to complain about a large online order that came in to her coworker while making my sandwich. Other than that, I was the only person in the whole place. Lastly, the sandwich and fries were good as always, but it was incorrect (sauce was added on the sandwich that I had asked to be on the side, not the end of the world but scraping sauce off my sandwich is not how I wanted to enjoy my meal. The same one I’ve gotten literally every time). I won’t blacklist the place just yet, maybe she was having a bad day like we all do sometimes. I would only advise treating your paying customers like people and not obstacles."

"I rarely ever leave negative reviews but today I felt it was necessary after the service I received at this penn station. The lady behind the counter was so rude and seemed to dislike me asking questions or needing assistance. She gave off the impression that I was bothering her when she had no other customers or orders to fill. I hope my takeout food is okay after she was so rude to me. I hope she learns how to smile and not be so off putting to customers. I wish I would have got her name so I could put it on here. I’ll just go to the other locations if this is how the service is expected here. After all, this is her job so she should be nicer than how she treated me."

"Ordered online for pickup and marked the sandwiches as plain. They did not make them plain and gave us raw fries (not soggy, actually raw) and we didn’t notice until we got home. I called up there to say we were bringing them back and asked her to start remaking them so we didn’t have to wait another 20 minutes. The manager was extremely rude, never apologized, and continued making snarky comments. They didn’t make the sandwiches until we got back there so we had to wait AGAIN. We won’t be coming back because of their TERRIBLE customer service."