Baskin-Robbins 4009 State Highway K, O'Fallon, MO 63368

"Went to order a cake from here because on the website it states they can put photos on the cakes. 4 people working they have no sense of customer service they just stare at you and wait for you to order, no information on my options for cake decorating or anything. The "decorator" comes out and again just sitting there with her notebook and pen, zero customer service and when i asked her to do something her responce was rudly " i can try". So you want me to spend 90$ on a cake your going to TRY to do? I got a refund and i wont be back. The manager gave me attitude for wanting to return. Where is the work ethic these days?"

"Went here today well over an hour before closing. Half of the Ice Cream had been put away. That's fine chose something else. My $7 shakes were nothing but milk and maybe half a scoop of Ice Cream. Worst place ever."

"If only 0 stars were an option.. 1. Why aren't the flavors listed on the drive thru menu? I shouldn't have to look their menu up online to find out what I want. 2. Since there were no flavors listed I ordered a vanilla milkshake, which took over 5 minutes to get and then tastes soured. Definitely won't be wasting any more money here."

"Crew says they don't have ice cream when in the drive thru. Go inside they have a lot. Shakes watered down and not mixed. Even Manager with shoulder length hair not even pulled back. Hello health code. Only reason you got 1 star is because I wanted to leave a review"

"Ordered a cake a month ago. Was supposed to get it on the 23rd. I got there during my pick up time and the store was closed. I have called corporate multiple times. All they can do is send me a $20 gift card. The cake was $40. Only the store can give me a refund but the store never posts their hours and they are closed at random times. Currently disputing this with my credit card company. Wasn't given any warning the store was closing and have yet to hear from the store owner. Never ordering from them again. And don't count on corporate to help you with anything because they have no knowledge about what goes on in their store."