Aristocrat Motors 9400 West 65th Street, Merriam, KS 66203

"These people obviously pay employees and family members to build their review profile because I have never walked away from a service appointment feeling very good about how much I paid (which often seems made up) or the quality of work. Case in point, my last visit was for a simple battery change. $600 and two weeks later after moving to a new state, the dashboard is saying “battery is low.” And this wasn’t the first time, but no other local dealership. Just a shame Aristocrat comports itself in such a disappointing manner. I will stand by these comments until the day I die."

"My customer service experience was excellent. I have to point out that I called the dealership randomly 30 minutes before they close, Payton took the call and I told him I was going to be there in 10 minutes and I was interested in a specific car...he had it ready for me to test drive it when I got there. That did not even happen when I had appointments with other dealerships. The financing process was smooth, and it met my expectations. Thanks to Payton that made my process quick and seamless."

"Great service - both Ben and Katya were helpful and nice, very easy to work with! They could help me anytime with a vehicle purchase. I felt rewarded just having them walk me through the process and being so personable. I would only come back here for any of my transportation needs!"

"Exceptional experience with Aristocrat Motors! From Brian Stacy, my salesperson, to the entire staff, they facilitated a seamless out-of-state purchase. Professional and prompt in addressing all my inquiries, they made it a standout experience. Highly recommend connecting with them for unique vehicles that may be challenging to find locally—Aristocrat Motors exceeded expectations!"

"I have been a loyal customer of Aristocrat Motor Co., Inc. since 2017, and while my initial experiences were exceptional, I regret to say that their service quality has significantly declined over the years. My recent encounters have left me frustrated and dissatisfied, prompting me to share my experience. In the past, Aristocrat Motor Co., Inc. provided me with top-notch service that instilled confidence in their expertise and professionalism. However, during my last couple of visits, things took a turn for the worse. The most distressing incident occurred after I paid nearly $2000 for a full maintenance and inspection, which explicitly included a check of the coolant system. Sadly, just three weeks later, my car unexpectedly broke down on the side of the highway due to a defective coolant hose. This resulted in my vehicle overheating, causing damage to the spark plugs and potentially other engine components. It is deeply frustrating that such a critical component was not properly inspected or fixed during the maintenance check. What adds to the disappointment is that, despite the obvious negligence on their part, I was still charged for replacing the coolant hose. This double charge for a part that should have been addressed during the maintenance check left me feeling disheartened and questioning the integrity of the service provided by Aristocrat Motor Co., Inc. As a long-term customer, I had hoped for consistent and reliable service. Unfortunately, this recent experience has made me question whether I can trust Aristocrat Motor Co., Inc. with my vehicle's maintenance and repairs moving forward. The decline in their service quality, coupled with the lack of accountability and transparency in handling my concerns, has left me with a sense of dissatisfaction. I genuinely hope that Aristocrat Motor Co., Inc. takes these feedback seriously and works towards improving their service standards. It is crucial for any reputable service provider to rectify their shortcomings and regain the trust of their customers."