Gerber Collision & Glass 9104 Marshall Drive, Lenexa, KS 66215

"Great service. Easy to work with. Answered questions quickly. Keep you informed of progress. Very seamless. What I thought was a little bit of damage was much more cosmetic that I didn't notice--they did and got it finished in a good amount of time working with my schedule."

"I had one of the worst experiences with the company. I left my car with them after a storm in the Summer of 2022. It took them over a month after what the quoted me and would not return my phone calls or my insurance companies phone calls for two weeks. When they finally did get the repairs done they did not complete the repairs and then they called me 7 months after the repairs claiming I owe them more money and threatening collections. This company is the biggest scam I have delt with."

"DO NOT TRUST THIS PLACE. THEY DONT KNOW HOW TO RUN A BUSINESS. Their estimate said 3 days. Somehow it took 17. No communication about why it took so long. When I complained they assured me this was the industry standard for a repair like this. Replacing a bumper cover is not a 17-day repair. For the last 10 days I got daily communication that it was on schedule for March 9. Not surprisingly, it wasn't ready on March 9 (which was day 16). And no one called to tell me why. Today I called to ask what was going on. Nobody answered. So I texted. Suddenly it was ready. Was it also ready yesterday and nobody thought to tell me? Could somebody please explain how a bumper cover takes this long? I could assemble a new car from scratch faster than this repair took."

"Brought my car in for a quote on a bumper repair. I was given a 9 day estimate originally but after bringing them my car they extended that to 21 days. Once it was supposed to be done they never contacted me, I had to reach out and was told “they can try to finish it” the day it was supposed to be done (they didn’t) I have now called everyday and been told the same answer. Still no clue if I am getting this back in a week or another month. 0 communication or effort to let you know when they will finish with your car. I was supposed to leave the city today but since they did not properly communicate when my car would be finish I wasn’t able to get a rental scheduled in time and will miss an important event in my life. Won’t be coming back."

"I WOULD NOT USE THIS SHOP FOR REPAIRS!!! The staff were professional and helpful. The quality of the work was not satisfactory. I rejected the work the first time. The car was returned dirty so the paint could not be inspected properly. There was dust in the paint, fish eyes in the paint, scuff marks in door jamb. The inner fender was never painted, was still covered in primer. The rear bumper cover did not have the same shine as the paint. When I went back to pick up the vehicle there was a paint run on the inside door jamb, scratches in clear coat, and scuffs on the rocker panel. Poor panel fitment."