Dollar Car Rental - Springfield - Branson National Airport 2300 North Airport Boulevard, Springfield, MO 65803

"Poor service, lack of communication. They have an interesting way of running their business. Was charged a $150 gas fee even though vehicle was filled up before return. Will definitely be taking my business elsewhere next time."

"Two things are possible, either this establishment is really unorganized, or they enjoy scamming people with hidden fees. Hoping they'll work on improving their business someday. Until then, would not recommend."

"I rented a car from Dollar at the Cleveland Ohio Airport. I booked through Expedia. I paid for insurance through Expedia. When I picked up my car i was asked to chose between two insurance plans. I thought it was in reference to what i already purchased. I was wrong. Dollar also charged me an additional $130 for insurance. I was told the amount placed on my card would be refunded once I returned the car. When I returned the car the $130 was not removed. I called customer service about the charge. They told me they did not have the ability to remove the charge. I asked to speak with someone that could remove the charge and was told there was Noone I could talk to. I was provided with a number to the pickup location that was only an automated message. No live person. I emailed customer service and again was told nothing can be done and no options to file a grievance or complaint. So I am stuck with paying a double charge for the same service. Dollar, Thrifty and Hertz are all one corporation and I will never do business with any of them again."

"We rented our minivan from Dollar at Springfield airport and met David there. He was awesome, got us the car earlier since our flight arrived early and even helped us when we returned the car a few days later. He gave us recommendations to visit in and around Branson since it was our first time in Missouri! I saw some of the other reviews but we just returned the car. Will update on any hidden fees or charges. We took pictures before and after the return as well!"

"Not happy with my rental experience from Dollar Rent a Car at the Springfield/Branson National Airport. When we arrived we were told that the credit card had to be in the drivers name. There was also an additional charge per day if you wanted a second person to be able to drive the car. Was also told that the credit card (the one in the drivers name) that you used at the time of pick up was the one that had to be charged. At the time of drop off we were told we could put the charges on a different credit card ( another person that was traveling with us, not the driver). We also informed the associate that the out side of the car was not clean when we picked it up (especially the rear hatch and the windows). He told us the reason was that due to cold weather they couldn't wash the cars, but the day we picked the car up temperatures were in the 50's. The associate at check in must not have been familiar with all of Dollar Rent a Car policies. the only reason I gave it 2 starts is the SUV that we rent was nice and we didn't have any problems. If there are other options I won't be using Dollar Rent a Car again."