Elite Automotive Service

"This is the only place that works on my vehicles besides me personally. Ben and the team at Elite work hard to deliver quality yet affordable repairs. They've replaced a transmission, exhaust gaskets, starters, and ball joints. This is the only place I trust, and you should to!"

"I met Mr. Ben today at Elite Automotive. He was excellent, professional, patient, listens the first time, answers questions, he didn't rush me in communication or talk over the top of me. I walked in the door so exhausted from my overbusy week. I have an injury where I have speech and conversation limitations and I was already exhausted to the max for the week, so just doing another conversation was taxing for me. I just did my best but my car repairs to discuss had many very detailed conversation to convey and I was doing my best while exhausted to the wall and my injury hurting. Usually places interrupt, talk over the top of someone or are too busy to listen and I was just conveying facts. Mr. Ben listened the first time, and was patient through all of my details. He didn't know about my injury or my exhausting week and just trying to find an auto shop. He is professional but friendly, approachable and patient, and he listens the first time. Please that's not easy to find! It drives me crazy when people don't listen or talk over the top of me. Not once did I have to repeat anything. I'm floored to find someone who actually listens. He's also honest. And as tiring as their busy weeks are, on a Friday, he still listens and helps the last customers in his door for the week. I saw him treat everyone nicely today. I'm privileged to be able to give this positive feedback and can personally recommend them to be honest and do their best for people. I had a million honest questions for him and he answered them all. It drives me crazy when people don't listen especially when talking causes me pain with my injury. I expected to be interrupted, rushed, not listened to. But that never occurred. Straight forward good business with friendliness even though it was the end of his busy week. You just don't find good people in business every day and honest people. I can personally recommend Mr. Ben with Elite automotive. I live two hours one way from the shop, and I will drive there for oil changes and any repairs."

"PLEASE READ THIS! If you would have asked me 4 months ago about Elite Automotive, I wouldn’t have been able to speak highly enough of them. I would have told you “They are absolutely the best shop in the Nixa area!” However, it is unfortunate that I now have to give Elite Automotive even one star in order for me to write a review, because sadly they don’t even deserve the one star. After 3 years of service and nearly 6,000 dollars, Elite Automotive decided to turn their back on me and not honor a warranty that was paid for through them. The clutch and transmission went out while I was travelling through Georgia, so I rented a U-Haul to TOW MY CAR TO THEM for their services. I paid them to put a clutch, and transmission in, but when I drove it from their shop, the clutch was extremely jittery and rough. So much so that it would lurch forward and even stall out. They said “Just give it a week or so to set itself in…” two weeks later and it’s no better. They blamed it on the parts. By this time I am in Mobile AL and I blow a head gasket. I had an engine rebuild with them back in 2017 which is well within my 3 year warranty and the mileage on warranty. I now live in Florida, so I towed my vehicle with a U-Haul once again, only this time back home. I notified Elite, and they instructed me to find a certified mechanic in Florida diagnose the head gasket and the damage that was done from it. After diagnosing the problem, the mechanic in Florida said that the only way the head gasket could have blown to this extent was from the head gasket simply giving out from the rebuild. Elite Automotive refused to believe this, and instead kept looking for ways to weasel out of honoring their warranty. My car sat in the shop for almost 2 months while they dug around trying to find evidence against me in order to void the warranty. They finally they came to the conclusion that it was somehow “My fault” and refused to honor the warranty let alone help me in anyway. I mentioned the clutch again and them said “sorry that’s not something that we can help you with either…” I have had 3 other certified mechanics look at the clutch and every single one of they said “They shouldn’t have let you drive away with your clutch like that… they didn’t surface the fly wheel properly and they didn’t install it correctly.” I have since tried for weeks to get in touch with the owner, Adam, but have still not received a single call. I have tried to be as civil and understanding throughout this whole experience, as I have hoped they would see where they fell short of helping a loyal customer. Unfortunately for them, I now have an attorney investigating the situation, and I’m sure will be contacting them shortly. I am not going to tell you where to spend your money. All I am asking is that you realize how this situation played out for me, and that you understand that this could regrettably be you one day too."

"Both of our vehicles needed some repairs this summer and we weren't sure where to take them. We are so happy that we found Elite Auto. They are the best! Trace is friendly and informative about what is wrong and how much the repairs will cost. They are very accommodating and get the repairs done fast. Their work is guaranteed and done right the first time. Thanks Elite Auto for taking care of us this summer. It's good to have someone we can trust!"

"Great service and great people! I had gone to another place to have a problem fixed on my car and went there at least 3 times. I brought it to Elite and they were able to fix it and its not been a problem since! They are very helpful and willing to do whatever it takes to keep you happy and fix the problem! Very knowledgable on everything and will tell you what is going on in terms you can understand!"