Pizza Hut,

700 US-169, Smithville, MO 64089, United States

"We were in there Fri eve. We told them what we wanted when we went in. We were the only ones in there, (the whole time we were there). There were 5 people working there that evening. She brought out the drinks & food. She was very polite. After that no one came back to the table to see if we needed a refill or anything. I had to go to the counter to ask for the to go box and some more sauce. Normally we will leave around a 20% tip. This time we left a 10% tip. And then after we left we got to talking about it and wished we didn't leave anything. Normally they usually give us good service. Food was great as usual. And they are the only dine in pizza hut. They were polite and friendly. After they brough the food that was it, no one came back to check on us. If they were really busy I would have understood it better more. I used to work in food service and if you didn't give service you better not expect a tip."

"We ordered 5 pizzas on a Friday night for two basketball teams. The pizzas never delivered. I called and had to sit on hold for over 10 minutes to be told that they accidentally delivered the pizzas to a duplex close by. (We were having these delivered to the school and even had the school name printed on the order) The manager was not helpful at all, zero empathy and no solution. Needless to say, they let both teams down. We did use a coupon on one of the pizzas for a free pizza, we had points added up. They refunded money, but will not reimburse for the free pizza credit we had. Total customer experience: zero stars."

"Ordered a pizza here last week, pepperoni + jalapeños. Driver showed up on time with the pizza and chicken wings and both boxes were crushed, cheese stuck to the lid & everything. Looked like the order had been brought over with a river anchor riding on top of it. Alright, no biggie. So I grabbed a mangled slice and noticed there weren't even jalapeños on it... Not a good job. Their facility however looks well kept."

"My family and I spend a lot of money here often, last night I feel like we were ripped off, I tried calling to fix it. The manager was really no help at all. We will be going elsewhere! Take care of your customers or you will lose them!"

"The last time we bought pizza from Pizza Hut in Smithville we were very satisfied, other than the cost. This time the pizzas had very little topping’s on them. 2 md “specialty “ pizzas for $40.00. Not thrilled."