Dickey's Barbecue Pit 175 Grandview Boulevard, Madison, MS 39110

"The food was great. They were so nice they gave me a discount. They even have free software serve ice cream"

"This location is the best! I called in a large order for our company and they had it ready to go within 20 minutes. The staff is very friendly and they make sure you leave with a smile. The restaurant was very clean and the atmosphere was upbeat. Hands down, my favorite Dickeys spot!"

"The service was absolutely awful. Me and my friend arrived at 7:35, and the restaurant closed at 8. The person serving us told us we could only get a side item of fries and that the other side items were not available. They were also out of sweet tea and the ice cream machine was broken. We then did not get our food til 7:50. We sat down and 5 minutes later they turned the lights off while we were still eating and told us that they were closed. The workers then told us to leave and that they were closed. This is absolutely unacceptable. I have never been to a restaurant in my life where they have made me leave while I was still eating my food. I have already seen a negative review where the lady who was working tonight was being talked about negatively. She should be fired immediately."

"Worst customer service by the manager on duty! Would give ZERO stars if I could. Manager on duty on the evening of 9/11 had the nastiest attitude and poorest customer service. When I stated that I was thinking about spending my money somewhere else she said that I should. She would not honor the “Kids Eat Free” deal stating that I had to order something with meat on it, which we ordered the Fritos Pie Stack which has chopped beef brisket piled on top. When I stated that what we ordered had meat on it, she said that it must cost $12 which it did not. I pointed to the Kids Eat Free sign taped on the wall by the order station and told her that is not listed. She said it didn’t matter even though we followed everything else on there. We informed the person we placed the order with that we were ordering kids meals for the Kids Eat Free deal. He didn’t say at any point that we had to order anything other than what we ordered which was the Fritos Pie Stack. She said she would not honor the deal posted and said I could call Corporate to complain if I wanted to but wouldn’t give me her name. She said she had no name so I took her picture. As you can see, she looks pretty happy about turning customers away. I’m not sure if she was upset about how much they messed up the persons order in front us and was taking out on us or if this is the usual customer service she provides."

"It was one thing that my order arrived 20 minutes later than expected. It was another thing that it was completely incorrect. Look at what I ordered and look at what I received. I tried to be open minded as mistakes happen but with over ten calls made to the restaurant with negative results of speaking to a Manager is a problem. Several times they would answer the telephone and not say anything then hang up. I could hear them talking and joking in the background. Now the telephone is off of the hook and the recording says that there's no messaging option. This is the absolute worse experience that I've ever had with them and my last time patronizing this chain."