Heritage Motorcars Of Byram LLC 5483 I-55 South Frontage Road, Byram, MS 39272

"After having my car for two entire months after cashing the insurance check, they failed to repair my car. Upon receiving my car back the following sensor lights were on, that were not on prior to them picking my car up: - Transmission malfunction - ACC and Audi Braking Guard: Unavailable - Audi Active Lane Assist Unavailable: No camera view - Front Right Side Marker Light Error I specifically asked that they “DO NOT” put any aftermarket’s parts on my car. The grill was aftermarket and missing the emblem, the front bumper was not replaced, it’s still broken, it was only sanded and painted, you can still see the paint runs on the side. The camera on the front of my car is not fully intact as a result them cutting out pieces of the grill to insert the front camera. They failed to replace the claps or brackets on the underlining of my car, the guard came off while I was turning to park. Lastly after requesting an itemized receipt they failed to supply it or to return my original tag mount. They would not answer or return the phone calls of the insurance company or the claim adjuster, after taking so long to fix my car. They took soo long that the insurance company threaten to cancel my rental. Each time I reached out to him he feed me another lie: parts on back order, I’m out of town etc. After calling Audi of Jackson they confirmed that they could all of my parts ordered in 3 days! I will “NEVER” do business this place again."

"If you have a VW or an Audi and need repairs. This is your place. They are good people and do great work!"

"Heritage Motorcars of Byram was amazing! When using other service centers, it is usually an unpleasant experience taking your car in for repairs... especially when you’re a woman that’s unfamiliar with the ins and outs of automobiles and you don't know the trustworthiness of the shop, what they quote, if you really need all the work done they say you do, etc. I can tell you from the first phone call to Heritage Motorcars to picking up the car, it was an awesome experience. I felt very confident that I would be treated fairly/honestly and I was not disappointed. Very professional, ultra polite and friendly! Without question, I would not hesitate to recommend this shop to anyone who needs auto work done."