Rally's 5804 Terry Road, Byram, MS 39272

"On Wednesday, December 13, 2023 at 6:05 Pm we drove from Utica Mississippi to Byram deciding to eat at Rally’s. after ordering we left heading to church in Florence but noticed our order was wrong. We turned around and pulled up to the drive through, we explained to the cashier about the wrong order, all of a sudden the employees got a nasty attitude that made us feel like we were discriminated against , the cooks left the kitchen area to stick their heads around to see out the window staring at my family with ugly grins on their faces. The girl got another hamburger and told us to keep the wrong one, we were pulling off but, we noticed that order also was wrong as well, we backed up and told the girl at the cash register this order was also wrong! The attitudes were very ugly the handling of the food at that time was concerning so much that I became uneasy about consuming what they had replaced the wrong order with. I don’t like to get working people in trouble, but this was unacceptable behavior! Management If you have cameras, you’ve got the date you’ve got the time which will tell you the employees that were on duty and are guilty. If I was a business owner of Rally’s , and this happened at my business? I would definitely consider retraining or terminating before I allowed that group of employees to serve the public again in my business. This was a very bad experience for my family. It feels like we are living in a Third World country when employees of a business can make the customer feel unsafe about consuming the food you pay for. $30.00 wasted!"

"All of the employees are really nice and helpful but one really stands out , Leon I think he’s the manager or general manager, he’s an exceptional guy always very friendly and just a super nice guy… and as far as the food goes , it’s always above board , can’t beat the prices either… I’ve been using coupons and 2 spicy chicken sandwiches with two apples pies $3.24 a very good deal…. Hats off to all the employees at the Byram location, and a big thank you …"