Cascade Veterinary Referral Center

"Very happy with my experience here. The vet was kind and explained everything in great detail. The wait wasn't too long unlike other "emergency" facilities that have a 20 hour wait. It's unfortunate that there is such a shortage of veterinarians but I understand as it would be a very difficult job to have."

"We had to put our precious pit bull down Saturday. We had been in on Friday to put her down. Dr. Lewis was amazing. He fell in love with her and after an exam, we discussed options and felt there was a treatment plan that may give her more time and be healthy and happy. We tried it. Sadly, Saturday she declined and we couldn't get to take her meds. We took her back. The day shift Vet was just as amazing. They were caring, sweet and comforting. There was a slight mix up on cost from what night shift Friday told us. Long story short, my (adult) daughter was handling financials and wasn't there Saturday. They held her body for my daughter to call in Saturday night. Night shift adjusted everything for us. They went above and beyond. They will be our go to for emergencies with our kitties in the future."

"Cascade Veterinary Referral markets themselves as a specialized hospital for emergency and complex veterinary cases. However, for our dog, their care fell far below the standard expected from any veterinary. Their lack of knowledge and sub-standard care resulted in days of suffering for our dog and days of emotional anguish for us as we watched our sweet boy suffer. Cascade didn't conduct the necessary tests to fully diagnose his condition. They assured us he didn’t have cancer and that he had a chance for recovery, if we admitted him to their care. When we asked, they said he was not in pain and gave him no pain medicine. After 3 days at Cascade, his condition had not improved and we moved him to another veterinary hospital. It took the other veterinary hospital only 3 hours to diagnose his cancer and that he was bleeding internally around his heart, his lungs, and into his stomach. Not only did he have no chance of recovery, he was in severe pain. They seemed shocked that we were not told euthanasia was the only humane thing to do. We are racked with guilt that we trusted Cascade so completely, that we didn’t push harder for pain treatment or question the thoroughness of their testing. We are not medical professionals, but we felt something wasn’t adding up and we should have trusted our guts. Cascade charged us thousands of dollars for their services- charges that should never have occurred as our poor boy never had a chance at recovery. It feels like we’re being asked to pay them for making him suffer. We asked Cascade to review the charges and treatment provided. After being told they were reviewing, we never heard from them again and they won’t return our calls. We are heartbroken at the loss of our sweet dog and have to live with knowing his last days were full of pain and that if we had taken him anywhere but Cascade, he would have peacefully crossed the rainbow bridge without additional suffering. Spare yourselves and your pets and take them anywhere else."

"I had to take my senior cat to the emergency vet, and unfortunately, he wasn't able to be treated without a lot of pain and suffering, if it even helped. His prognosis wasn't good at all, and we were heartbroken! The staff was great and supportive, and I really liked the vet! She let us know all our options and answered all our questions as we weighed our options for Sampson. This was my greatest fear for him when I saw he was sick, as I knew it wasn't good. After talking all our options over, we decided the best thing for him was euthanasia. They made a horrible situation the best it could have been and were there for us every step of the way. I definitely recommend Cascade Vet & Emergency Hospital and will use them again if any of my other animals need emergency care. My sweet boy was a rescue and declawed when I got him, but he is free to climb trees now and bask in the sun all day long! We all miss him so much, even the other animals! Luckily my dog came with us and was able to go inside and say goodbye before he passed, which I really appreciate them allowing!"

"The wait was 2 hours at 5am on a Sunday. Probably to be expected. The staff support; vet and techs were kind coupled with cost was outstanding. So fortunate for their location and services. Our Chihuahua got the care she needed and we trust their evaluation and treatment was appropriate to the situation."